Weekend Part-Time Customer Service Representative – Join blithequark's Dynamic Operations Team
Are you a customer-centric, production-driven, and team-oriented individual looking for a part-time opportunity that offers flexibility and growth? Do you thrive in a dynamic environment where you can make a real difference in people's lives? If so, we invite you to join blithequark's Operations team as a Weekend Part-Time Customer Service Representative!
About blithequark
blithequark is an inbound call center that has established itself as a valued and growing resource in the industry, serving over 1000 clients across various sectors. Our commitment to delivering exceptional customer service and benefits compliance has earned us the prestigious Great Place to Work award twice! We take pride in fostering a culture that values teamwork, continuous improvement, and customer satisfaction.
Job Summary
As a Weekend Part-Time Customer Service Representative, you will play a vital role in enhancing the customer experience by providing prompt, accurate, and courteous responses to customer inquiries and claims. You will work closely with our Operations team to ensure seamless customer service coverage, adhering to clients' specific handling instructions and utilizing call scripting to maintain consistency and efficiency.
Key Responsibilities
* Provide exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
- Offer empathy and support to customers during the claim process
- Collect and document all claim details provided by the customer into the claim accurately
- Identify and resolve customer issues by adhering to clients-specific handling instructions
- Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
- Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support
- Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
- Demonstrate blithequark's core values:
+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth
Required Skills and Abilities
* Language Skills: + Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner
- Bi-lingual in Spanish Preferred
- Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm
- Education and Experience:
+ High School Diploma or general education degree (GED) required + 1-2 years of quality assurance experience preferred
Network Requirements
* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net)
- Ethernet connection is not required, however strongly recommended
- Must be on a private network, not allowed to work in public locations
- No VPNs are allowed, as logins must happen in the US
Benefits and Compensation
* Competitive compensation
- 20+ hours per week: Ancillary Benefits eligible 1st day of month following 60 days of employment (Dental, Accident Insurance, Critical Illness, Dependent Care, FSA, SavvyFi- College Savings)
- Less than 20 hours per week: Ancillary Benefits eligible 1st day of month following 60 days of employment (Dependent Care, FSA, SavvyFi- College Savings)
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
Work Schedule
We offer a flexible work schedule to accommodate your needs. You can choose from the following options:
- Sundays Only 8:00AM-4:00PM
- Saturdays Only 8:00AM-4:00PM
- Saturdays Only 4:00PM-12:00AM
- Saturday & Sunday 4:00PM-9:00PM
- Saturdays Only 4:00PM-9:00PM
- Sundays Only 4:00PM-9:00PM
- Saturdays Only 1:00PM-7:00PM
- Saturdays Only 8:00AM-4:00PM
- Sundays Only 8:00AM-5:00PM
- Saturdays Only 8:00AM-11:00AM
- Saturday & Sunday 7:00AM-5:00PM
- Saturdays Only 7:00AM-5:00PM
- Sundays Only 7:00AM-5:00PM
Why Join blithequark?
* Flexible work schedule to accommodate your needs
- Competitive compensation and benefits package
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive team environment
- Continuous learning and growth opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual looking for a part-time opportunity that offers flexibility and growth, we invite you to apply for the Weekend Part-Time Customer Service Representative position at blithequark. Please visit our website to submit your application: Apply Job! We look forward to welcoming you to our team! Apply for this job