Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Service Desk Specialist/Live Chat Agent. In this critical role, you will play a vital part in ensuring the smooth operation of the myColorado application, providing top-notch support to our customers, and collaborating with a talented team to drive innovation and excellence.

About blithequark

blithequark is a leading organization in the industry, dedicated to delivering cutting-edge solutions that transform the way people live and work. Our team is comprised of passionate individuals who share a common goal: to make a meaningful impact through technology and innovation. As a Service Desk Specialist/Live Chat Agent, you will be part of a dynamic team that is shaping the future of mobile application support and customer assistance.

Job Summary

We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in Colorado. As a key member of our support team, you will provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. If you have a passion for technology, excellent communication skills, and a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your responsibilities will include:

• Providing Tier I support and customer assistance for the myColorado mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with the support team to resolve complex issues and improve overall customer satisfaction
• Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends

Minimum Qualifications

To be considered for this role, you must meet one of the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We recognize that experience and education can take many forms. If you don't meet the minimum qualifications, you may still be eligible for consideration if you have:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we encourage candidates with the following qualifications to apply:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Work Environment and Culture

As a Service Desk Specialist/Live Chat Agent, you will work in a fast-paced, dynamic environment where no two days are the same. You will be part of a collaborative team that values innovation, excellence, and customer satisfaction. Our work environment is designed to foster creativity, productivity, and growth, with opportunities for ongoing training and professional development.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary range of $45,000 - $60,000 per year, depending on experience
• Comprehensive benefits, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Note

This job posting is for a remote position, and all work must be performed in the State of Colorado. We will not consider out-of-state candidates who are looking to relocate to Colorado for this position. Apply for this job