Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark

Join blithequark's Dynamic Team as a Customer Service Associate

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment and have a keen interest in the live event industry? blithequark, a leading ticket marketplace, is seeking a skilled and dedicated Customer Service Associate to join our team in Coppell, TX. As a Seller Operations Associate, you will play a vital role in managing transactions and fostering strong relationships with our valued sellers and customers.

About blithequark and the Live Event Industry

blithequark is at the forefront of the live event industry, providing a platform for buyers and sellers to connect and transact. With a vast inventory of tickets to various events, blithequark is committed to delivering an unparalleled customer experience. As a Customer Service Associate, you will be an integral part of this mission, working closely with sellers and customers to resolve issues and provide timely assistance.

Key Responsibilities and Expectations

As a Seller Operations Associate at blithequark, your primary focus will be on delivering elite customer service to both sellers and customers. Your responsibilities will evolve over time, and here is a breakdown of what you can expect in the first 30, 90, and 180 days:

First 30 Days: Onboarding and Training

• Complete new hire orientation, gaining a comprehensive understanding of blithequark's operations and the live event industry.
• Develop knowledge of ticket marketplaces and your role in providing great experiences for customers.
• Acquire industry knowledge, experience, and critical thinking skills to proactively identify potential order issues and find solutions.

60-90 Days: Taking on Additional Responsibilities

• Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond traditional customer service responsibilities.
• Navigate the order queue to provide real-time assistance and ensure timely confirmation by ticket sellers.
• Manage in-bound seller calls regarding a wide range of questions.

Beyond 90 Days: Continued Growth and Development

• Play an active role in continued learning to advance skill sets necessary for individual and team goals.
• Monitor open and pending orders to ensure timely confirmation by ticket sellers.
• Continuously develop your skills and expertise to provide exceptional customer service and support to sellers and customers.

What You'll Bring to the Role

To succeed as a Seller Operations Associate at blithequark, you will need:

• Outstanding communication, attention to detail, and organizational skills.
• A strong customer service mindset with problem-solving, decision-making, and resolution skills.
• An interest in the live event space and an eager-to-learn attitude.

Work Environment and Schedule

blithequark offers a hybrid work model, with 3 days in the office and 2 days at home. The initial 4 weeks of employment will be spent in training, Monday-Friday, 8:30 am - 5:00 pm, and is paid. After training, you will work a night shift schedule:

• 1:30 pm - 10:00 pm, with Tuesday and Wednesday off.
• 1:30 pm - 10:00 pm, with Wednesday and Thursday off.

Compensation and Benefits

blithequark offers a competitive compensation package, including:

• A base salary of $40,000, with overtime eligibility.
• Bi-annual bonuses and an annual equity grant.
• A comprehensive benefits package (details available upon request).

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Seller Operations Associate, you will have opportunities to advance your skills and expertise, taking on additional responsibilities and contributing to the success of our team.

Why Join blithequark?

blithequark is a dynamic and fast-paced company that offers a unique and rewarding work environment. Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact in the live event industry. By joining our team, you will become part of a collaborative and innovative culture that values employee growth and development.

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity at blithequark. Join our team and be part of a company that is shaping the future of the live event industry.

Don't miss this chance to take your career to the next level. Apply now and become a part of blithequark's dynamic team!