Experienced Customer Operations Advisor – Remote Customer Support Specialist

At blithequark, we're revolutionizing the banking industry with our innovative digital bank that lives in your smartphone. Our mission is to make money work for everyone, and we're committed to providing world-class support to our customers. As a key member of our Customer Operations (COps) team, you'll be the first point of contact for our customers, providing exceptional support and resolving issues efficiently.

About blithequark

blithequark is a forward-thinking company that's changing the face of banking. We're passionate about empowering our customers to take control of their finances and providing them with a seamless, user-friendly experience. Our team is dedicated to delivering exceptional customer support, and we're looking for talented individuals who share our vision to join our remote COps team.

Your Role as a Customer Operations Advisor

As a Customer Operations Advisor, you'll be the face of blithequark, providing top-notch support to our customers through various channels, including phone, social media, email, and in-app chat. Your primary responsibilities will include:

• Providing exceptional customer support by listening to customers' concerns, empathizing with their issues, and resolving problems efficiently.
• Communicating with customers in a clear, concise, and friendly manner, using your excellent written and verbal communication skills.
• Proactively identifying patterns in customer feedback and concerns, and working with our product team to implement changes that improve the customer experience.
• Collaborating with our Financial Crime team to identify and investigate potential scams and suspicious activity.
• Dealing with complex payments-related queries, including investigating missing transfers and Direct Debits, and helping customers manage their accounts.
• Escalating customer feedback and feature requests to our product team, and ensuring that customers are treated fairly and their concerns are addressed.
• Supporting other members of the COps team by providing guidance, mentoring, and training.

Your Working Life and Shift Requirements

As a remote Customer Operations Advisor, you'll work on an open availability contract basis, which means your shift pattern will change on a weekly basis. You'll be required to work some weekend days and have days off in the same working week. We guarantee one full weekend off per month, and you'll have the opportunity to expand your knowledge in various areas of the COps team.

Requirements and Qualifications

To be successful in this role, you'll need:

• To be a UK resident and currently living in the UK.
• To have the right to work in the UK, with satisfactory proof of this.
• To be over 18 years old.
• To be passionate about delivering exceptional customer support and resolving issues efficiently.
• To have excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and concise manner.
• To be comfortable using a laptop and have a solid understanding of technology.
• To be friendly, organized, and able to work independently.
• To have a strong attention to detail and analytical problem-solving skills.
• To be able to work from home in a safe, private, and distraction-free environment with a solid internet connection (download speed - 10mbps; upload speed - 3 mbps).

Benefits and Perks

As a Customer Operations Advisor at blithequark, you'll enjoy a range of benefits and perks, including:

• A competitive salary of £20,500.
• A range of benefits, including share options and a comprehensive benefits package.
• The opportunity to work remotely and have a flexible working schedule.
• The chance to expand your knowledge and skills in various areas of the COps team.
• A supportive and inclusive work environment that values diversity and inclusion.
• The opportunity to make a real difference in the lives of our customers.

Application Process

If you're passionate about delivering exceptional customer support and resolving issues efficiently, we'd love to hear from you. Please submit your application, including your CV and answers to the application questions. We'll review your application and invite you to one of our remote assessment days, where you'll have one-on-one interviews via Google Hangout. If you're successful, you'll join our growing team on a mission to make money work for everyone!

Diversity and Inclusion

At blithequark, we're committed to creating an inclusive and diverse work environment that reflects the communities we serve. We believe that our team should represent our customers, and we're dedicated to attracting the best talent from around the world. If you're passionate about diversity and inclusion, we'd love to hear from you.

How to Apply

To apply for this exciting opportunity, please click on the link below: Apply Job! We can't wait to hear from you!

Contact Us

If you have any questions about this role or the application process, please don't hesitate to contact us at [email protected]. We're always happy to help.

FAQs

For more information about this role and the application process, please visit our careers page at www.blithequark.com/careers. Apply for this job