Experienced Full Stack Insurance Customer Service Representative – Property & Casualty, Remote Work from Home Opportunity with Comprehensive Benefits

Join the Team at Blithequark

Blithequark is a leading provider of insurance services, and we're seeking an experienced Insurance Customer Service Representative to join our team. As a key member of our Insurance Call Center, you'll be responsible for handling property & casualty (P&C) related customer service and billing inquiries via telephone. If you're passionate about delivering exceptional customer experiences and have a strong background in insurance, we want to hear from you!

About Blithequark

At Blithequark, we're committed to providing top-notch insurance services to our customers. Our team is dedicated to building long-lasting relationships with our policyholders, and we're looking for talented individuals to help us achieve our goals. With a focus on diversity, equity, and inclusion, we're creating a welcoming and inclusive workplace that values diverse backgrounds and experiences.

Job Summary

As an Insurance Customer Service Representative at Blithequark, you'll work from home and be responsible for handling inbound and outbound calls, emails, and direct mail to review policies, provide quotes, and process changes. You'll utilize your knowledge of the insurance industry and company policies to provide efficient and professional customer service. If you're a motivated and customer-focused individual with a passion for insurance, this is an exciting opportunity to join our team.

Key Responsibilities

• Contact policyholders through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal, update policies, and enhance retention.
• Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws to ensure sufficient protection against risks covered by Property and Casualty insurance.
• Provide quotes on endorsements as requested and identify opportunities to apply discounts.
• Process changes to policies within EPIC and submit changes to specific companies.
• Follow up with companies to ensure change requests have been processed in a timely manner.
• Review policy information and reference company-specific claims procedures to assist insured in filing claims.
• Mail insured documentation to be signed and returned as necessary and follow up to ensure documentation has been returned in a timely manner.
• Recognize cross-sell opportunities (membership and insurance) and obtain quote information.
• Document all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC.

Requirements

Essential Qualifications

• High school diploma or equivalent required.
• 3+ years of increasingly complex customer service experience in an insurance environment.
• Property and Casualty insurance license required.

Preferred Qualifications

• Membership license preferred and/or ability to obtain within 90 days of employment.

What We Offer

At Blithequark, we're committed to providing our team members with a comprehensive benefits package, including:

• A competitive hourly rate, depending on experience and salary zone.
• Eligible for Annual Merit Increase.
• Comprehensive Health benefits package, including:
  • Paid Time Off (accruals begin on first day of employment).
  • 401(k) plan with a company match.
  • Medical, Dental, Prescription, and Vision Coverage.
  • Life Insurance.
  • Flexible Spending Accounts.
• Nearly 4 weeks of paid time off accrued during the first year.
• Paid time off to volunteer.
• 401(K) plan with company match up to 7%.
• Free Premier Battery Membership.

Work Environment and Culture

At Blithequark, we're committed to creating a welcoming and inclusive workplace that values diverse backgrounds and experiences. Our team members enjoy:

• Flexible work arrangements, including work-from-home opportunities.
• A collaborative and dynamic work environment.
• Opportunities for career growth and professional development.
• A culture that values diversity, equity, and inclusion.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our team members grow and develop their skills. We offer:

• Comprehensive training programs to help you succeed in your role.
• Opportunities for career advancement and professional growth.
• Mentorship programs to help you navigate your career.
• Tuition reimbursement to help you further your education.

How to Apply

If you're a motivated and customer-focused individual with a passion for insurance, we want to hear from you! Apply now to join our team at Blithequark and take the first step towards a rewarding career in insurance.