Customer Experience Analyst - Contingent Role with blithequark: Driving Innovation in Retail Technology

Transforming the Retail Landscape with blithequark

At blithequark, we're on a mission to revolutionize the shopping experience by harnessing the power of cutting-edge technology. Our innovative "Just Walk Out" system is redefining the way customers interact with retail environments, eliminating the friction of traditional checkout processes. As a Customer Experience Analyst, you'll play a pivotal role in shaping the future of retail by ensuring our technology meets the highest standards of customer satisfaction and experience.

About the Role

This contingent role is a unique opportunity to join blithequark's core development team as a customer-facing Program Manager. You'll be instrumental in testing, validating, and launching new technology at customer locations, working closely with cross-functional teams to deliver a world-class shopping experience. As a Customer Experience Analyst with blithequark, you'll be at the forefront of innovation, driving the development of technology that transforms the retail landscape.

Key Responsibilities

• Evaluating Technology and Customer Experience: Assess the functionality and customer experience of new technology, providing actionable feedback to development teams.
• Technical and CX Feedback: Offer technical and customer experience insights to development teams, ensuring that customer needs are met and exceeded.
• Deploying New Technology: Visit customer sites to deploy new technology, ensuring a seamless integration and optimal performance.
• Customer Feedback and Impact Analysis: Collect customer feedback and quantify the impacts of new technology, summarizing results in comprehensive reports for development team leadership.
• Reporting and Presentation: Prepare detailed written reports and presentations to communicate findings and recommendations to stakeholders.

Essential Qualifications

• Educational Background: A 4-year degree in a science or engineering discipline, demonstrating a strong foundation in technical principles.
• Communication and Data Analysis: Strong communication and data analysis skills, with the ability to interpret complex data sets and present findings effectively.
• Product Development Experience: A minimum of 2 years of experience in product development, particularly in consumer hardware development and deployment.
• Complex Communication: Proven ability to teach and communicate complex topics to diverse audiences, both in writing and verbally.
• Risk/Reward Analysis: Experience analyzing risk/reward tradeoffs and making informed decisions in ambiguous and ever-changing environments.

Preferred Qualifications

• Technical Degree: A Bachelor's Degree in Engineering or a similar technical field, providing a deep understanding of technical principles.
• Scripting Skills: Proficiency in scripting languages, enhancing your ability to analyze data and automate tasks.
• Project Management Training: Formal coursework or training in project management, demonstrating your ability to manage projects effectively.

What We Offer

As a Customer Experience Analyst with blithequark, you'll enjoy a competitive hourly rate of $38 - $42, depending on your experience. This 11-month contract role offers a unique opportunity to work on cutting-edge technology, with approximately 50% domestic travel. You'll be part of a dynamic team that values innovation, customer obsession, and teamwork.

Work Environment and Culture

blithequark is committed to fostering a culture of innovation, collaboration, and customer-centricity. As a remote role with significant travel, you'll need to be located near a major US airline hub. Our team is dedicated to making history by transforming the retail landscape, and we're looking for talented individuals who share our passion and values.

Career Growth and Learning

This role offers a unique opportunity for professional growth and development. You'll work on complex projects, developing your skills in customer experience analysis, technical feedback, and project management. With blithequark's commitment to innovation and customer obsession, you'll be part of a team that's shaping the future of retail.

Compensation and Benefits

blithequark offers a comprehensive compensation package, including a competitive hourly rate and benefits. As an equal opportunity employer, we consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.

Join blithequark: Make History in Retail Technology

If you're passionate about innovation, customer experience, and technology, we encourage you to apply for this exciting opportunity. As a Customer Experience Analyst with blithequark, you'll be at the forefront of a revolution in retail, working on cutting-edge technology that transforms the shopping experience. Don't miss this chance to make history and join our dynamic team.