Job Title: Fiber Customer Support Analyst – Empowering Exceptional Customer Experiences at blithequark
Job Description:
Join the blithequark Team: Where Innovation Meets Customer Excellence
Are you passionate about delivering exceptional customer experiences and empowering people to connect with what brings them joy? Do you thrive in a fast-paced, dynamic environment where creativity and innovation drive success? If so, we invite you to join the blithequark team as a Fiber Customer Support Analyst! At blithequark, we're committed to powering and empowering how people live, work, and play by connecting them to what matters most. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our diversity makes us stronger, and we're proud to be an equal opportunity employer.Your Role: Delivering Exceptional Customer Support
As a Fiber Customer Support Analyst, you'll be the face of blithequark's customer support team, providing exceptional technical support and service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:- Answering incoming calls from customers with order inquiry and/or trouble reports.
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
What We're Looking For
To succeed in this role, you'll need:- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
- A related Associate Degree or 2+ years' relevant experience.
- Technical support call center experience (a plus!)
What We Offer
As a blithequark team member, you'll enjoy:- A competitive compensation package, with a salary range of $670.00 to $1,774.50 weekly (based on a full-time schedule) in select locations.
- A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
- A collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging.
- Opportunities for career growth and development, with a focus on empowering you to reach your potential and contribute your best.