Experienced Customer Service Representative – Order Processing and Production Support

Are you a detail-oriented and organized individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Service Representative – Order Processing and Production Support. In this critical role, you will play a vital part in ensuring the smooth operation of our production process by accurately processing customer orders and providing exceptional support to our account managers.

About blithequark

blithequark is a leading provider of innovative solutions and services, dedicated to delivering exceptional results to our clients. Our team of experts is passionate about what we do, and we're committed to fostering a culture of collaboration, innovation, and growth. As a valued member of our team, you'll have the opportunity to work with talented individuals, develop your skills, and contribute to the success of our organization.

Key Responsibilities

As an Experienced Customer Service Representative – Order Processing and Production Support, your primary responsibilities will include:

• Processing customer orders generated by account managers in a timely and accurate manner
• Facilitating the production process by ensuring that all necessary information is accurate and complete
• Checking orders over $5000 for accuracy and verifying purchase order correspondence with quotations
• Documenting and arranging releases from inventory, as well as filing tickets for completed jobs
• Maintaining a thorough understanding of production capabilities and product offerings
• Evaluating and verifying purchase order correspondence with quotations, and verifying with account managers when questions arise
• Preparing materials for return to customers and documenting Haz-Mat orders
• Ordering marketing materials and managing internal forms, such as custom labels, bills of lading, job tickets, and invoices
• Managing FSI and FSC records and filling in for account managers when necessary
• Assisting the estimating department as required and performing additional tasks and duties as delegated by the Director of Sales

Essential Qualifications

To succeed in this role, you will need:

• High school graduate or general education degree (GED) required; associate's degree or technical school preferred
• 2+ years of experience in a customer service or production support role
• Excellent communication and organizational skills, with the ability to work accurately and efficiently in a fast-paced environment
• Proficiency in Microsoft Suite and ability to learn new software applications quickly
• Strong problem-solving skills and ability to work under pressure
• Ability to work in a manufacturing office environment with minimal travel required

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Bronze designation on ACT in lieu of high school equivalency
• Experience in a similar role within the manufacturing or production industry
• Knowledge of production capabilities and product offerings
• Familiarity with FSI and FSC records management

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Accuracy: ability to perform work accurately and thoroughly
• Active listening: ability to actively attend to, convey, and understand the comments and questions of others
• Communication, oral: ability to communicate effectively with others using the spoken word
• Communication, written: ability to communicate in writing clearly and concisely
• Detail-oriented: ability to pay attention to the minute details of a project or task
• Financial aptitude: ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions
• Organized: possessing the trait of being organized or following a systematic method of performing a task
• Project management: ability to organize and direct a project to completion
• Problem-solving: ability to find a solution for or to deal proactively with work-related problems
• Safety awareness: ability to identify and correct conditions that affect employee safety
• Time management: ability to utilize the available time to organize and complete work within given deadlines
• Working under pressure: ability to complete assigned tasks under stressful situations

Work Environment and Culture

As a valued member of our team, you'll enjoy a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our manufacturing office is climate-controlled, and we offer a range of benefits and perks to support your well-being and career development. These include:

• 401(k) and 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Compensation and Benefits

We offer a competitive salary range of $14.00 - $18.58 per hour, depending on experience. In addition to our comprehensive benefits package, you'll enjoy a range of perks and incentives to support your career growth and well-being.

How to Apply

If you're a motivated and organized individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job