Experienced Full Stack Customer Service Representative – Compensation and Injury Review Specialist

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a leading organization dedicated to helping Americans navigate the complexities of compensation and injury review. As a key member of our remote call center team, you will play a vital role in connecting with individuals who have suffered or lost a loved one due to negligence. With a strong focus on customer satisfaction, you will be responsible for providing empathetic and informative support to callers, while also driving business results through upselling and cross-selling opportunities.

About blithequark

Founded in 2015, blithequark has established itself as a trusted authority in the field of compensation and injury review. Our mission is to empower individuals and families affected by negligence, providing them with the hope and support they need to navigate the complex process of seeking compensation. With a commitment to excellence and a passion for making a difference, we are dedicated to delivering exceptional customer service and driving business results.

Responsibilities

As a full stack customer service representative, you will be responsible for:

• Connecting with callers through an automated dialer, with the goal of speaking to 40-50 callers per day
• Multitasking to manage multiple windows and prioritize tasks effectively
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates
• Accurately utilizing phone software (VICI) and Proprietary Customer Relationship Database (CRM) to manage caller interactions
• Participating in training and learning opportunities to expand knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT issues

Requirements

To succeed in this role, you will need:

• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• A competitive spirit, with a focus on driving business results
• A quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum)
• A reliable noise-cancellation headset (wired via USB)
• Strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a fast-paced call center environment
• Strong knowledge of sales and customer service principles
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Proficiency in CRM software and phone software (VICI)

Work Environment and Culture

As a remote call center representative, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and supportive work environment, with a focus on collaboration, innovation, and continuous learning. We offer a range of benefits and perks, including:

• Health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Opportunities for career growth and professional development
• A dynamic and supportive team environment

Compensation and Benefits

As a full stack customer service representative, you will be eligible for a total compensation package of up to $33.00+/hour, with a base salary of $17.31/hour and potential commissions and bonuses. In addition to your base salary, you will be eligible for overtime pay outside of the training period.

Training and Onboarding

As a new hire, you will participate in a comprehensive training program, which will cover the following topics:

• Company policies and procedures
• Phone software (VICI) and CRM software
• Sales and customer service principles
• Conflict resolution and problem-solving skills
• Team collaboration and communication

Conclusion

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we invite you to join our team at blithequark. As a full stack customer service representative, you will have the opportunity to make a real difference in the lives of individuals and families affected by negligence. With a strong focus on customer satisfaction and business results, you will be an integral part of our team, driving growth and success in a dynamic and supportive environment. Apply now to join our team and take the first step towards a rewarding and challenging career with blithequark. Apply Job! Apply for this job