Experienced Full-Time Customer Service Representative – Member Support and Issue Resolution in Healthcare Industry at Blithequark

Join Blithequark: Where Heart Meets Healthcare

At Blithequark, we're dedicated to transforming the healthcare experience by putting our heart into every moment of our members' health. Our purpose-driven culture empowers us to deliver personalized, convenient, and affordable healthcare solutions. We're seeking a compassionate and skilled Customer Service Representative to join our team, providing exceptional support to our members, plan sponsors, and providers.

About Blithequark

Blithequark is a leading healthcare company that prioritizes human-centric care, innovation, and community well-being. Our Heart At Work Behaviors guide our commitment to delivering services with empathy, understanding, and a personal touch. We're passionate about creating a culture that fosters growth, learning, and collaboration.

Job Summary

As a Customer Service Representative at Blithequark, you'll serve as a single-point-of-contact for our members, plan sponsors, and providers, resolving issues and providing customized support. You'll work in our Blue Bell, PA location for 19 weeks of training, followed by a work-from-home arrangement. If you're passionate about delivering exceptional customer experiences and making a difference in healthcare, we want to hear from you!

Key Responsibilities:

• Respond to phone calls from members, plan sponsors, and providers, resolving issues and addressing concerns in a timely and professional manner.
• Take ownership of each customer contact, seeking to understand their needs, circumstances, and expectations.
• Ask probing questions to identify underlying customer needs and provide related information to answer unasked questions.
• Provide customized interactions based on customer preferences and individualized needs, creating an emotional connection with our members.
• Educate and assist customers on various elements of benefit plan information and available services, enhancing the overall customer service experience.
• Utilize relevant information to effectively influence member engagement and provide education to support members in managing their health.
• Guide members to the appropriate health resource, offering alternatives where necessary, and act with the best interest of the customer in mind.
• Document and track all contacts, events, and outcomes with members using appropriate systems and processes.
• Resolve issues without or with limited management intervention, responding quickly to meet customer needs and resolve problems.

Essential Qualifications:

• Customer service experience in a transaction-based environment, such as a call center or retail location, demonstrating empathy and compassion.
• Effective organizational skills and ability to manage multiple tasks.
• Effective communication skills, both verbal and written.
• High School Diploma required.

Preferred Qualifications:

• Previous experience in healthcare or a related field.
• Knowledge of healthcare terminology and concepts.
• Certification in customer service or a related field.

Skills and Competencies:

• Empathy and compassion when interacting with customers.
• Active listening and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong analytical and critical thinking skills.

Training, Shift, and Salary:

• Training: Monday through Friday, 8:30am-5:30pm onsite at our Blue Bell, PA location for 19 weeks.
• Shift Hours: Must have availability from 8am-8pm EST (8-hour shift).
• Salary: $17.50 per hour.

Career Growth Opportunities and Learning Benefits:

At Blithequark, we're committed to the growth and development of our employees. We offer:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Access to free development courses and education assistance.
• A CVS store discount and discount programs with participating partners.

Work Environment and Company Culture:

At Blithequark, we prioritize our employees' well-being and offer:

• A collaborative and inclusive work environment.
• A culture that values empathy, compassion, and understanding.
• Opportunities for work-life balance and flexible work arrangements.
• A commitment to community well-being and social responsibility.

Compensation, Perks, and Benefits:

We offer a comprehensive benefits package, including:

• Medical, dental, and vision benefits.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance and short-term and long-term disability benefits.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a difference in healthcare, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application by September 27, 2024.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.