Experienced Customer Service Representative for After Hours Remote Role - Virginia Resident

Join blithequark as a Customer Service Representative and Make a Difference in People's Lives

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, service-oriented environment? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Representative for our after-hours remote team, based in Virginia.

About blithequark and the Industry

blithequark is a leading organization in the healthcare industry, dedicated to connecting people with care and improving health outcomes. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care, enabling greater access to care, reducing costs, and improving outcomes. As a Customer Service Representative at blithequark, you will play a vital role in ensuring that our members receive the support they need to achieve their health goals.

Key Responsibilities

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed and accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work and refer unresolved customer grievances to designated departments for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems and review and educate members on our services and their insurance coverage
• Answer a high volume of calls (up to 100+ per day) and respond to customer inquiries in a clear and concise manner
• Work independently under general supervision and make sound decisions in a fast-paced environment

Essential and Preferred Qualifications

To be successful in this role, you will need:

• A High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with 6+ months of contact center or customer service experience
• Strong organizational skills, written and verbal communication skills, and the ability to type 35wpm or more
• Proficiency in Microsoft Office Suite and the ability to talk and type simultaneously in a clear and concise manner
• The ability to work overtime as required and attend 100% of training, on camera, for the first 30 days of employment

Skills and Competencies Required for Success

To excel as a Customer Service Representative at blithequark, you will need:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving and decision-making skills, with the ability to work independently and make sound judgments
• The ability to multitask and manage multiple priorities in a fast-paced environment
• A customer-centric approach, with a focus on delivering exceptional service and support
• A willingness to learn and adapt to new processes and systems

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and expertise through comprehensive training and ongoing support
• Advance your career through internal promotions and opportunities for professional growth
• Participate in ongoing feedback and coaching to help you achieve your goals and objectives

Work Environment and Company Culture Highlights

As a remote team member, you will enjoy the flexibility and autonomy of working from home, while still being part of a dynamic and supportive team. Our company culture is built on a foundation of:

• A commitment to delivering exceptional customer service and support
• A passion for innovation and continuous improvement
• A collaborative and inclusive work environment that values diversity and promotes teamwork

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• A competitive hourly rate, starting at $15.00/hr
• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off and Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement and Employee Discounts

Why Join blithequark?

At blithequark, we are passionate about making a difference in people's lives. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and support. We offer a comprehensive benefits package, opportunities for career growth and development, and a collaborative and inclusive work environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply to join our team.

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

If you are ready to make a difference and join a team that is passionate about delivering exceptional customer service, apply now to become a Customer Service Representative at blithequark!