Medical Billing Assistant

This is a remote position.

Are you passionate about supporting a mission that changes children's lives for the better? Do you thrive in a virtual setting and have a sharp eye for detail? Virtual Rockstar is looking for a Medical Billing Assistant to join a compassionate and dedicated pediatric therapy team based in Hawaii.

About our client:

Our client is a team of pediatric therapists who are deeply committed to helping children reach new heights. Their mission is to improve the lives of their patients and families so they can fully participate in every part of life. Their vision is clear: to help children live their best lives in a positive, supportive environment.

You’ll work closely with the in-house billing team and help manage the day-to-day billing and administrative operations, including:

Billing & Insurance Support

• Verify patient insurance coverage and obtain pre-authorizations

• Submit insurance claims and follow up on unpaid claims

• Post payments to patient accounts and resolve billing discrepancies

• Review and appeal denied claims

• Generate billing reports for internal use

• Ensure compliance with billing and coding regulations

Credentialing & Authorizations

• Assist with provider credentialing with insurance companies

• Maintain up-to-date credentialing documentation and timelines

Administrative & Patient Support

• Manage therapist schedules and coordinate patient appointments

• Confirm appointments and send reminders

• Maintain electronic medical records and update patient files

• Handle appointment rescheduling and maintain waitlists

• Answer calls and handle patient inquiries (email/phone)

• Manage referrals and send personalized communications

• Explain insurance benefits to families and assist with related questions

Documentation & Reporting

• Prepare insurance and billing documentation

• Handle email correspondence and basic reporting

• Support data entry and invoice generation

• Experience with medical billing and insurance processes

• Familiarity with pediatric or therapy-based practices a plus

• Excellent verbal and written communication skills

• Highly organized and self-motivated

• Comfortable working independently in a remote environment

Helpful Tools to Know:

• Fusion EMR

• Google Workspace

• Microsoft Office

• Google Chrome

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families in the Philippines.