Manager-Tele Account Development - High-Value Client Growth and Retention with American Express

Join the American Express Team as a Manager-Tele Account Development

Are you a seasoned professional looking for a new challenge? Do you have a passion for building and maintaining high-value client relationships? American Express is seeking a talented Manager-Tele Account Development to join our team in Phoenix, AZ. As a fully remote role, you'll have the flexibility to work from anywhere while being part of a global and diverse community of colleagues committed to backing our customers, communities, and each other.

About American Express

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. Our company values and powerful backing promise are centered around providing the world's best customer experience every day, with utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. We're committed to recognizing your contributions, leadership, and impact, and offering opportunities for growth and development.

Job Summary

The Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers. You'll use your consultative skills to maintain and develop existing customer relationships, substantially grow charge volume, and partner with internal teams to provide solutions that address client requirements.

Key Responsibilities

• Planning (10-20% of time): Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory.
• Relationship Management (10-20% of time): Proactively reach out to customers to uncover opportunities, treat the customer until there's a change in customer spend in alignment with growth or retention conversations.
• Client Solution (20-30% of time): Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards). Maintain a high level of knowledge about American Express products, processes, key internal partners, and tools.
• Negotiate and Close (20-30% of time): Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit. Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services.
• Compliance (100% of time): Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.

Essential Qualifications

• Bachelor's degree required.
• Excellent sales experience, 3-5 years minimum.
• Experience partnering with clients across various markets/industries.
• Experience in a highly-regulated industry.

Preferred Qualifications

• Industry knowledge: Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation.
• High learning agility: Intellectually curious, collaborative, and growth mindset.
• Personal accountability: Compliance-focused and results-driven.

Skills and Competencies

• Relationship management: Strong customer relationship building skills to follow through and motivate clients to act.
• Consultative selling: Effectively identifies client needs to configure solutions that address client requirements and deliver value.
• Closing: Overcomes objections and resistance to proposed solutions with key client decision makers.
• Influence & persuasion: Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services.
• Demonstrating value: Proactively and consistently demonstrates the value of partnering with American Express.
• Results focus: Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks.

Career Growth Opportunities and Learning Benefits

At American Express, we're committed to helping you create a career journey that's unique and meaningful to you. We offer:

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Work Environment and Company Culture

We're committed to creating an environment where everyone is seen, heard, and feels like they belong. Our company culture is centered around:

• Integrity: We uphold the highest standards in our interactions with our customers and each other.
• Inclusion: We celebrate diversity and promote inclusion in all aspects of our business.
• Collaboration: We work together as a team to achieve our goals and support each other's growth and development.

Compensation and Benefits

The salary range for this position is:

• $80,000.00 to $155,000.00 annually + bonus + benefits.

How to Apply

Ready to join us? The first step is easy. Click Apply To This Job and we'll be in touch soon!

Don't miss this opportunity to grow and develop your career with American Express. Apply now and join our team as a Manager-Tele Account Development!