Experienced Customer Support Specialist for LSCM Sales – Delivering Exceptional Service and Driving Business Growth at blithequark

Introduction to blithequark

At blithequark, we are driven by a mission to serve society with superior quality, and we believe that every teammate plays a vital role in achieving this goal. As a valued member of our team, you will be part of a larger mission that goes beyond just a job. We offer a comprehensive range of benefits, including formal training, competitive performance incentives, paid vacation and holidays, healthcare packages, and a 401k plan to help you build your future. Our commitment to diversity, equity, and inclusion means that we champion all perspectives, individuals, and teams, understanding that seeing the world and our business through many different lenses is essential to our success.

Job Overview

We are seeking an experienced Customer Support Specialist to join our team, responsible for managing support to our authorized independent US and Canadian dealers and company-owned locations for our products in the Commercial Division. As the key point of contact for customers and field sales representatives, you will provide order management services, including order quoting, processing, fulfillment, review, entry, dispatch, and support. Your critical analysis of the fulfillment process will help us drive results, long-term solutions, and meet customer needs.

Key Responsibilities

• Proactive account management for assigned accounts to support the needs of our customers and Sales representatives with collaborative interactions
• Handle multiple priorities and work in a fast-paced team environment
• Monitor and track orders to ensure delivery requirements and shipments are being met to the customers' satisfaction
• Evaluate situations and determine the best path of resolution
• Analyze and interpret data for customer orders, providing timely feedback to the customer and sales representative
• Leverage networks and resources available when problems arise to find effective and innovative solutions that maintain relationships without negatively affecting business results
• Manage new product launches to increase speed to market and ensure smooth transition
• Responsible for learning, effectively using, and coaching others on marketing programs and selling tools (Salesforce, customer portal)
• Other duties as assigned

Essential Qualifications

To be successful in this role, you will need:

• A High School diploma with relevant experience and/or a minimum of 2-3 years of customer support experience in a call center or similar environment
• Excellent problem-solving skills
• Detail-oriented and organized
• Ability to work in a fast-paced team environment
• Strong communication and interpersonal skills

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• SAP experience
• Salesforce experience
• Previous experience in a similar industry or role
• Strong analytical and problem-solving skills

Career Growth and Development

At blithequark, we are committed to helping our teammates grow and develop in their careers. As a Customer Support Specialist, you will have access to formal training, coaching, and mentoring to help you develop your skills and knowledge. You will also have opportunities to take on new challenges, work on special projects, and contribute to the development of new processes and procedures.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and teamwork. We believe that everyone deserves to feel valued, supported, and empowered to do their best work. As a remote worker, you will be part of a virtual team that is connected through technology and a shared commitment to our mission. You will also have the opportunity to work from our headquarters in Nashville, Tennessee, as desired, and participate in mandatory in-office events throughout the year.

Compensation and Benefits

We offer a competitive salary and benefits package, including paid vacation and holidays, healthcare packages, and a 401k plan. You will also have access to a range of perks and benefits, including formal training, coaching, and mentoring, as well as opportunities for career growth and development.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you will be part of a dynamic team that is dedicated to serving society with superior quality. You will have the opportunity to make a real difference in the lives of our customers, while also growing and developing your career in a supportive and inclusive environment. So why not join us on our mission to make a positive impact on the world? Apply today to become a part of the blithequark team!