Technical Support / Customer Service Representative (Remote) – Join the blithequark Team and Revolutionize Your Career

Are you ready to embark on a transformative career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture, and genuine belonging? Do you want to join a company that consistently earns prestigious awards for being the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at blithequark.

About blithequark

blithequark is a global leader in customer experience and technology innovation, empowering the world's best-known brands to improve their businesses through exceptional customer experiences. Our organically diverse team from 70+ countries is united by a shared passion for delivering outstanding customer service experiences. We're committed to fostering a culture of inclusivity, diversity, and belonging, where every team member feels valued, supported, and empowered to succeed.

Career Growth and Personal Development

This is an exceptional "work from home" opportunity that will allow you to reimagine your career journey and develop lasting relationships with your colleagues. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. At blithequark, we believe in promoting from within, with about 80% of our managers and leaders having been promoted from within. To support your growth, we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career aspirations.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an exceptional problem-solver
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Essential Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a remote or home-based environment
• Familiarity with cloud-based technologies and software applications
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Experience with customer relationship management (CRM) software

What's in It for You

At blithequark, we're committed to investing in our team members' growth and well-being. As a Technical Support / Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the blithequark Team Today

If you're ready to embark on a transformative career journey with a global leader in customer experience and technology innovation, apply now for the Technical Support / Customer Service Representative (Remote) position at blithequark. We can't wait to hear from you!

Location

USA, OH, Work-at-Home

Language Requirements

English

Time Type

Full-time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

Equal Employment Opportunity

blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

Reasonable Accommodation

To request a reasonable accommodation, please click here.

Affirmative Action Plan

To view the Affirmative Action Plan, please click here.

Apply Now

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