Experienced Full Stack Customer Support Specialist – Managed Services, Remote Work Opportunity with Flexible Hours

Join the blithequark Team as a Customer Support Specialist

Are you a tech-savvy customer support professional looking for a remote work opportunity with a dynamic company? blithequark is seeking an experienced Customer Support Specialist to join our Managed Services team. As a key member of our support team, you will be responsible for providing top-notch support to our clients, leveraging your excellent communication skills and technical knowledge to resolve a wide range of challenges.

About blithequark and the Industry

blithequark is a leading provider of managed services, dedicated to delivering exceptional support and solutions to our clients. Our team is passionate about leveraging technology to drive innovation and excellence in the industry. We value a culture of collaboration, continuous learning, and customer-centricity, and we're looking for talented professionals like you to join our team.

Job Summary

As a Customer Support Specialist at blithequark, you will be responsible for providing day-to-day support to our Managed Services clients. You will utilize your customer service skills and understanding of today's technologies and Electronic Health Record software to solve a wide variety of challenges in a fast-paced environment managed using ITIL methodology.

Key Responsibilities

• Provide first-level support for inbound interactions and requests from end-users, staff, and patients.
• Maintain end-to-end responsibility for end-users' support needs, providing timely, reliable, and courteous service.
• Participate in and adhere to all standard operating procedures.
• Assist with the development and improvement of work instructions, procedures, and documentation.
• Mentor and assist with training new Customer Support Specialists.
• Assist other Customer Support Specialists by acting as a touchpoint to hand off in-depth issues before escalating out of the Level 1 support group.
• Conduct regular queue management to ensure adherence to standard operating procedures.
• Maintain an appropriate level of skills to handle incidents and requests in line with established service levels.
• Provide feedback on intelligence gained through customer interactions.
• Make or suggest updates to the Knowledge within the Knowledge Management databases.
• Perform other duties as assigned.

Essential Qualifications

Skills and Abilities

• Excellent verbal and written communication skills, with the ability to professionally respond to telephone calls, emails, chats, and voicemails for customer support.
• Technical writing experience.
• Innovative, team-oriented problem-solving skills.
• Excellent interpersonal and customer service skills, with a strong commitment to providing quality service.
• Excellent organizational, time management, and follow-through skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Experience troubleshooting Microsoft Office.
• Ethical and Critical Thinking skills.
• Ability to type at least 25 words a minute.

Education and Experience

• High school diploma or equivalent.
• 2 years' experience working in a customer service role preferred but not required.
• Call Center experience preferred but not required.

Work Environment and Culture

At blithequark, we pride ourselves on a collaborative and dynamic work environment that values flexibility and work-life balance. As a remote worker, you will have the opportunity to work from the comfort of your own home, with flexible hours that allow you to manage your work and personal life effectively. Our company culture is built on a foundation of respect, empathy, and continuous learning, and we're committed to providing our team members with the tools and resources they need to succeed.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

What We Offer

At blithequark, we're committed to providing our team members with a comprehensive compensation package that includes:

• Competitive salary and benefits.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.
• A dynamic and supportive work environment.
• Access to cutting-edge technologies and tools.

Career Growth Opportunities and Learning Benefits

At blithequark, we're dedicated to helping our team members grow and develop their skills. We offer a range of training and development programs, including:

• Mentorship and coaching.
• Technical training and certification programs.
• Leadership development opportunities.
• Industry conferences and events.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.

We're an equal opportunities employer and welcome applications from all qualified candidates. blithequark is committed to diversity and inclusion, and we strive to create a work environment that is inclusive and respectful of all employees.

Don't miss this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!