Health Advocate - Healthy Outcomes Team: Remote Opportunity for Passionate Individuals to Drive Positive Health Outcomes
Join the CVS Health Team as a Health Advocate and Make a Difference in the Lives of Medicare Beneficiaries
At CVS Health, we are dedicated to bringing our heart to every moment of your health. Our commitment to delivering enhanced human-centric health care is at the core of our mission. We are seeking passionate individuals to join our Healthy Outcomes Team as Health Advocates, playing a crucial role in assisting the Medicare population by guiding them through important health screenings and activities. As a Health Advocate, you will have the opportunity to make a positive impact on the lives of our members, and we invite you to be a part of our team.
About the Role
The Healthy Outcomes Team is seeking highly motivated and empathetic individuals to join our team as Health Advocates. In this role, you will engage with members and providers to facilitate access to essential health services, medications, and resources aimed at improving health outcomes. Your primary interactions will be through inbound and outbound calls, where you will inspire healthy behaviors and provide members with a clear understanding of their benefits related to screenings and medications.
Key Responsibilities:
- Making inbound and outbound calls to members and providers to help them access essential health services, such as healthcare visits, screenings, vaccinations, or medication refills.
- Working through barriers that stand in the way of our members' good health, and delivering exceptional member experiences through empathetic and professional conversations.
- Providing important education to members to help them make informed health decisions that improve their health and well-being.
- Accurately documenting all interactions in the members' health records.
- Overcoming barriers to good health and delivering results-driven conversations that drive positive health outcomes.
Requirements:
Essential Qualifications:
- Proficiency with Windows-based applications and high computer literacy, including the ability to troubleshoot issues.
- Professional communication skills, with strong active listening and interpersonal skills.
- Proficiency in using computer systems, software, and digital communication tools.
- Reliable high-speed internet connection (100-200 Mbps and above) and a suitable remote workspace.
- Hard-wired connectivity required - DSL, satellite, and wireless broadband are not permitted.
Preferred Qualifications:
- Bilingual or multilingual candidates are preferred.
- Experience with pharmacy terms and behavior change.
- Experience in a call center or outreach environment involving members/consumers.
- 3+ years of experience in a healthcare setting.
- Medical certification (certified nursing assistant, medical assistant, etc.).
What We Offer:
Competitive Compensation and Benefits:
- Competitive salary with opportunities for growth and development.
- Full range of medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Employee Stock Purchase Plan for eligible employees.
- Fully-paid term life insurance plan for eligible employees.
- Short-term and long-term disability benefits.
- Numerous well-being programs.
- Education assistance and free development courses.
- CVS store discount and discount programs with participating partners.
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
Career Growth Opportunities:
- Opportunities for professional growth and development in a dynamic and innovative environment.
- Collaborative and supportive team culture.
- Flexible work arrangements, including remote work options.
- Access to cutting-edge technology and tools.
- Mentorship and training programs to help you succeed in your role.
Why Join Our Team?
At CVS Health, we believe in rewarding talent and providing opportunities for growth and development. As a Health Advocate, you will have the opportunity to make a positive impact on the lives of our members, while also growing your career in a dynamic and innovative environment. We offer a competitive compensation and benefits package, as well as a collaborative and supportive team culture.
Work Environment and Company Culture:
We are a remote-friendly company, and this role can be performed from the comfort of your own home. Our team is committed to delivering exceptional results and driving positive health outcomes. We value empathy, compassion, and a strong desire to help others. If you are a motivated and empathetic individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.
How to Apply:
If you have the skills and passion we're looking for, please submit your application today. We look forward to hearing from you and discussing this exciting opportunity further.