Experienced Full Stack Performance Analyst – Data Analytics and Insights at Blithequark
Join the Blithequark Team: Unlocking Insights and Driving Business Outcomes
Blithequark is a pioneering organization that thrives on innovation and excellence. Our Consumer Insight, Measurement & Analytics (CIMA) team, a part of Blithequark Parks, Experiences and Products, is at the forefront of harnessing the power of data analytics to drive business decisions and enhance guest experiences. We are seeking a highly skilled and motivated Performance Analyst to join our Digital and Travel Operations Analytics (DTOA) crew. As a Performance Analyst at Blithequark, you will play a pivotal role in providing measurement and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce.
About Blithequark and the Industry
Blithequark is a leader in the entertainment and hospitality industry, renowned for its exceptional guest experiences and innovative approach to business. Our CIMA team is dedicated to leveraging data analytics and insights to drive business outcomes and improve guest satisfaction. We are committed to fostering a culture of excellence, collaboration, and continuous learning.
Key Responsibilities
- Performance Analytics and Forecasting: Conduct forecasting, ad hoc modeling, and deep-dive analysis to inform business decisions. Monitor agent performance, proactively identify areas that require further research, and perform analyses from start to finish. Build reports and visualizations to tell compelling stories with data.
- Measurement and Analytics: Leverage multiple reporting systems and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports. Monitor data quality and report accuracy; escalate if needed. Collaborate with team members, leaders, and business partners to answer complex business questions with sound quantitative analyses and reproducible results.
- Analytical Support: Provide analytical support to the local operation and partners across the division. Develop, administer, measure, and analyze key performance indicators to drive business outcomes.
- Communication and Storytelling: Present and discuss findings, insights, and recommendations to Senior Leadership and business partners. Create, maintain, audit, and continuously optimize reports and documents used to inform business decisions.
Essential Qualifications
- Bachelor's degree in a quantitative field (e.g., mathematics, statistics, computer science)
- 2+ years of non-internship experience in an analytical role
- Familiarity with forecasting techniques, including traditional statistical methods and/or machine learning or deep learning techniques
- Proactive interest in understanding the "Why" behind performance, decisions, etc.
- Strong attention to detail and ability to follow through on tasks and complete projects on time
- Effective communication skills (verbal, written, and visual)
- Desire to excel in a fast-paced, complex, and ambiguous business environment
- Experience with SQL and R or Python
Preferred Qualifications
- Graduate degree and/or 4+ years of relevant experience in analytics or data science
- Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
- Knowledge of data visualization best practices and experience with data visualization tools, such as Tableau or Power BI
- Excellent SQL skills and fluency in R or Python
- Ability to quickly adapt and learn new tools and skills
- Ability to maintain and develop relationships with partners/clients/team members
What We Offer
At Blithequark, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about data analytics and insights, and we are committed to:
- Competitive compensation: $25-40/hour
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
- Access to cutting-edge tools and technologies
- Recognition and rewards for outstanding performance
Why Join Blithequark?
At Blithequark, we are passionate about creating exceptional guest experiences and driving business outcomes through data analytics and insights. We value our team members and offer a supportive and dynamic work environment that fosters growth and development. If you are a motivated and talented individual with a passion for data analytics, we encourage you to apply for this exciting opportunity.
We welcome applications from candidates who are excited about the prospect of joining our team and contributing to our mission. If you are a self-starter, analytically curious, and detail-oriented, we encourage you to apply, even if you don't meet every single requirement listed.