Experienced Customer Service Representative - Data Entry Specialist for blithequark

Join blithequark as a Remote Customer Service Representative - Data Entry Specialist

Are you looking for a challenging and rewarding role in a dynamic and growing organization? Do you have a passion for delivering exceptional customer service and working with data? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Representative - Data Entry Specialist. As a key member of our team, you will play a critical role in ensuring the accuracy and efficiency of our data entry processes, while also providing top-notch customer service to our clients.

About blithequark

blithequark is a leading healthcare organization with a long history of caring for communities. Our mission is to make healthier lives through better health, and we achieve this by providing a wide range of pharmacy and healthcare services to our customers. With a strong presence across the country, we are committed to delivering exceptional customer experiences and making a positive impact on the lives of our clients.

Job Summary

As a Customer Service Representative - Data Entry Specialist at blithequark, you will be responsible for performing data entry tasks, resolving third-party rejects, and answering high-volume customer inquiries. You will work in a fast-paced, dynamic environment, utilizing our pharmacy systems to obtain patient and medication information. Your duties may vary depending on the assigned department, and you will be expected to maintain guideline working procedures and perform obligations according to blithequark policies and methodology.

Key Responsibilities

• Utilize blithequark solution data entry techniques and guidelines to process new patient enrollment by entering data into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Research to obtain missing prescription information and interpret clinical truncations (SIG codes).
• Resolve all data entry-related exceptions and handle correspondence to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients as needed.
• Resolve third-party rejects by investigating, gathering information, making revisions, and resubmitting for processing according to individual claim requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve third-party rejects.
• Provide assistance to pharmacists, both those in the office and those in other locations, and identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED.
• Basic level PC skills, including the ability to start up and shut down a PC, use a mouse to point and click, start and close programs, switch between programs, save files, print reports, and access information online.
• Basic web browsing skills, including the ability to open a browser, type URLs in the correct location, use a search engine, bookmark a webpage, navigate back/forward/stop buttons, and complete forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Effective communication skills, both written and verbal.
• Must be 18 years old or older.

Preferred Qualifications

While not required, the following preferred qualifications will be considered a plus:

• At least one year of pharmacy professional experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy professional with a certification/enrollment by the state as granted by the state Board of Pharmacy or a widely recognized certification organization.
• Experience providing customer care to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Mid-to-advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Proficiency in both Spanish and English.

What We Offer

At blithequark, we offer a comprehensive benefits package, including competitive compensation, opportunities for career growth and development, and a dynamic work environment. As a remote data entry specialist, you will have the flexibility to work from home and be part of a team that is passionate about delivering exceptional customer experiences.

Career Growth Opportunities

As a Customer Service Representative - Data Entry Specialist at blithequark, you will have opportunities to grow and develop your skills in a dynamic and growing organization. You will be able to take on new challenges, develop your expertise, and advance your career in a company that is committed to making healthier lives through better health.

Work Environment and Company Culture

blithequark is an Equal Opportunity Employer, including disability/veterans. We are committed to creating a diverse and inclusive work environment that is welcoming to all employees. As a remote data entry specialist, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on the lives of our clients.

Compensation and Benefits

The salary for this role is $27-$35 per hour, depending on experience. We also offer a comprehensive benefits package, including opportunities for career growth and development, and a dynamic work environment.

Conclusion

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service and working with data, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Service Representative - Data Entry Specialist. With a comprehensive benefits package, opportunities for career growth and development, and a dynamic work environment, this is a great chance to advance your career and make a positive impact on the lives of our clients.