Strategic Account Manager - Retail - US Remote - Driving Business Growth through Exceptional Client Relationships and Innovative Solutions

Unlock Your Potential as a Strategic Account Manager at Motorola Solutions

Join the forefront of public safety and enterprise security with Motorola Solutions, a global leader in creating and connecting technologies that empower people to confidently move forward. As a Strategic Account Manager - Retail - US Remote, you will be part of a dynamic team that is shaping the future of retail marketing and new markets. With a state-of-the-art remote workspace and a culture that values innovation and collaboration, you will have the opportunity to drive business growth, build strong client relationships, and contribute to the success of our emerging Retail Marketing vertical.

About Motorola Solutions and DRN

At Motorola Solutions, we believe that safety is the foundation upon which people can confidently move forward. Our integrated technology ecosystem unifies critical communications, video security, and access control, and command center software, enabling collaboration in more powerful ways. DRN, a Motorola Solutions company, is a leading provider of License Plate Recognition (LPR) camera solutions, equipping cameras to scan license plates daily and building a vast historical scan database that serves our clients and the entire network in generating more hits and recoveries.

Job Overview

As a Strategic Account Manager - Retail - US Remote, you will serve as the primary liaison between our organization and our strategically important and large clients in the Retail Marketing vertical. You will manage key account portfolios, establish strong, long-term client relationships, and tailor custom marketing profile exports to meet client needs. Your primary focus will be on emerging Retail Marketing customers, and you will work closely with them to understand their goals and introduce our products and services that meet their needs.

Key Responsibilities

• Provide exceptional customer service to clients by assisting with their requests and needs
• Serve as the main point of contact for clients regarding our services
• Filter Excel spreadsheets to match client requests and monitor camera systems to ensure they are online and scanning properly
• Proactively reach out to clients if system issues arise and build ROI reports for marketing campaigns
• Identify new opportunities to expand LPR coverage at other client locations and communicate with the sales team on contract expiration dates
• Meet with clients to identify issues and communicate solutions, and organize and schedule onsite and web-based trainings of our platform
• Build strong relationships with C-suite executives, SVPs, VPs, and Managers, and possess superb interpersonal, communication, and collaboration skills

Essential and Preferred Qualifications

To succeed in this role, you will need:

• 2+ years of experience in Sales Support, Customer Service, or Collections
• Legal authorization to work in the U.S. indefinitely (employer work permit sponsorship is not available)
• In-depth knowledge of client relationship management strategies and excellent organizational and time management skills
• Great problem-solving and analytical abilities, with a strong negotiation skills and a problem-solving attitude
• Understanding of sales performance metrics and the ability to work independently in a remote environment

Preferred qualifications include:

• Up to 25% travel requirement
• Superb interpersonal, communication, and collaboration skills
• Team player with a strong work ethic

What We Offer

As a valued member of our team, you will enjoy:

• A competitive salary and incentive bonus plans
• Comprehensive benefits, including medical, dental, vision, 401K with company match, and employee stock purchase plan
• Generous paid time off packages and paid parental & family leave
• Opportunities for career growth and professional development
• A dynamic and supportive remote work environment

Career Growth and Learning Benefits

At Motorola Solutions, we are committed to helping our employees grow and develop their skills. As a Strategic Account Manager, you will have access to:

• Training and development programs to enhance your sales, customer service, and account management skills
• Opportunities to work with a diverse range of clients and industries, expanding your knowledge and expertise
• A collaborative and supportive team environment that encourages innovation and creativity

Work Environment and Company Culture

Our company culture values innovation, collaboration, and customer satisfaction. As a remote worker, you will be part of a dynamic team that is passionate about delivering exceptional results. We offer:

• A state-of-the-art remote workspace that is comfortable and productive
• Flexible work arrangements that support work-life balance
• A culture that values diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• A competitive salary and incentive bonus plans
• Comprehensive benefits, including medical, dental, vision, 401K with company match, and employee stock purchase plan
• Generous paid time off packages and paid parental & family leave

Join Our Team!

If you are a motivated and results-driven professional with a passion for building strong client relationships and driving business growth, we encourage you to apply for this exciting opportunity. As a Strategic Account Manager - Retail - US Remote, you will be part of a dynamic team that is shaping the future of retail marketing and new markets. Apply today and take the first step towards a rewarding and challenging career with Motorola Solutions!

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.