Experienced External Support Engineer – Content Tools and Technical Support at Blithequark

Job Summary

Blithequark is seeking an experienced External Support Engineer to join our dynamic team. As an External Support Engineer, you will be the bridge between our content creation teams and the tools engineering team, providing technical support, training, and advocacy for our content tools. If you have a passion for technical support, excellent communication skills, and experience in a live service or tool environment, we encourage you to apply.

About Blithequark

Blithequark is a leading company in the entertainment industry, providing innovative tools and technologies to content creation teams worldwide. Our company culture values reliability, accountability, and professionalism, and we are committed to delivering high-quality products and services to our customers. With a strong focus on teamwork, collaboration, and continuous learning, Blithequark offers a dynamic and supportive work environment that fosters growth and development.

Key Responsibilities

• Provide technical support to content/external teams regarding the use of content tools, including troubleshooting and debugging issues
• Create reference materials and provide training to get external teams up to speed with the toolset, ensuring they can effectively use our tools and workflows
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users, and escalate more complex or problematic issues to the tool development team
• Advocate for tools, workflow improvements, and suggestions from external teams, and partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, and exemplify reliability, accountability, and professionalism in all work-related interactions
• Collaborate with production to track issues in JIRA, and work with other engineers to develop tools and processes that improve efficiency and quality

Essential Qualifications

Education and Experience

• Computer Science or related degree, or equivalent work experience
• Experience supporting a live service or tool environment, preferably in the entertainment industry
• Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously
• Good written and verbal communication skills, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback

Skills and Abilities

• Ability to read and understand C# code
• Experience with Jira, Confluence, or other defect tracking software
• Familiarity with Unity 3D game and tool development experience (preferred)
• iOS and Android mobile development experience (preferred)
• 5 years' experience in delivering production-level code in a professional environment (preferred)

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer a range of learning benefits, including:

• Training and development programs to enhance your skills and knowledge
• Mentorship opportunities with experienced professionals
• Cross-functional collaboration and project opportunities
• Competitive salary and benefits package

Work Environment and Company Culture

Blithequark offers a dynamic and supportive work environment that fosters growth and development. Our company culture values:

• Reliability, accountability, and professionalism
• Teamwork and collaboration
• Continuous learning and improvement
• Innovation and creativity

Compensation and Benefits

Blithequark offers a competitive salary and benefits package, including:

• Market-based salary range: $150,000 - $325,000 per year
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plan and employee stock purchase plan
• Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and experienced External Support Engineer looking for a new challenge, we encourage you to apply to Blithequark. Please submit your resume and cover letter, and we will be in touch to discuss your application.

Blithequark is an equal opportunities employer and welcomes applications from all qualified candidates.