Experienced Customer Service Representative II - Utilities Customer Service Operations at blithequark

Join the blithequark Team: Making a Difference in the Community

At blithequark, we're not just about providing services; we're about building and improving the community we live in. As a Community Builder, you'll have a direct hand in making a visible impact on the lives of your neighbors. Working for local government is more than a job; it's a chance to contribute to community success and enhance the blithequark way of life.

Job Overview

This is a complex, skilled, and responsible role assisting utilities' customers in planning and accessing a variety of services or coordinating operational customer service activities. As a Customer Service Representative II at blithequark, you'll be the primary contact for customers, providing efficient and expeditious service via phone, mail, or in-person.

Key Responsibilities

• Serve as primary contact to answer, screen, research, inform, advise, record, process, and follow-up all utility customer requests.
• Analyze income and expense information and provide solutions uniquely suited to individual customers.
• Determine deposit requirements based on customer information.
• Process utility payments, deposits, permits, and services.
• Handle delinquent accounts and resolve customer account disputes.
• Maintain customer accounts and assist in emergency storm situations for service restoration.
• Correctly apply policies and procedures pertaining to Utilities Customer Service Operations.
• Accurately and efficiently obtain and enter customer service information into a customer information system.
• Provide customer service training to new employees and maintain department records.
• Participate in meetings and prepare reports as requested.
• Act as liaison both internally and externally.

Essential Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The required education, experience, knowledge, skills, and abilities are:

• Graduation from high school or possession of an acceptable equivalent diploma and three (3) years of progressively responsible experience in public contact, customer service relations, retail, banking, call centers, or utilities.
• Or, an Associate degree from an accredited college or university with major coursework in business administration, public administration, public relations, or related field; and one (1) year of experience in public contact, customer service relations, retail, banking, call centers, or utilities.
• Or, a Bachelor degree from an accredited college or university with major coursework in business administration, public administration, public relations, or related field.

Knowledge, Skills, and Abilities

Depending on the area of assignment, the ideal candidate will possess:

• Thorough knowledge of office practices and procedures, business English, spelling, and commercial arithmetic.
• Basic knowledge of utility services industry, blithequark operations, and applicable ordinances, policies, and procedures.
• Working knowledge of computers and relevant software, including MS Word, Excel, Outlook, Internet Explorer, and SAP.
• Ability and willingness to work with customers on a daily basis and remain composed in stressful encounters.
• Ability to exercise independent judgment and initiative in the preparation, filing, tracking, monitoring, and retrieval of customer information.
• Ability to work effectively with elected officials, co-workers, charter officers, department heads, representatives of other agencies, other blithequark employees, and the general public in a team environment.

What We Offer

At blithequark, we offer a competitive benefits package and opportunities to grow both professionally and personally. Our benefits include:

• Health insurance
• Life insurance
• Paid leave
• 11 paid holidays a year
• Pension plan
• Deferred compensation plan
• On-site fitness centers
• Tuition reimbursement
• On-site medical staff
• Wellness program

Work Environment and Culture

At blithequark, we're committed to creating a positive and inclusive work environment. Our culture values:

• Diversity and inclusion
• Teamwork and collaboration
• Professional growth and development
• Excellent customer service
• Community engagement

As a Customer Service Representative II at blithequark, you'll be part of a dynamic team that is dedicated to making a difference in the community. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.

Physical and Environmental Requirements

To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work-related environmental conditions.

• Physical Requirements: While performing the duties of this job, the employee is often required to sit or stand for prolonged periods of time. May on occasion require lifting, carrying, pushing, and/or pulling less than twenty (20) pounds without assistance.
• Work Environment: May be required to work and attend meetings outside regular business hours.

Equal Opportunity Employer

blithequark is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women, and individuals with disabilities are encouraged to apply.

Veterans' Preference

Veterans are encouraged to apply. Veterans' Preference ensures that veterans and eligible persons are given consideration at each step of the selection process.

How to Apply

If you're ready to join our team and make a difference in the community, please submit your application. We look forward to hearing from you!

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