Experienced Remote Customer Support Agent - Tampa: Join Our Dynamic Team and Deliver Exceptional Service

About OneTouch Direct

Welcome to OneTouch Direct, a pioneering contact center solutions provider that's been revolutionizing the industry since 1998. We're not just another call center - we're a team of passionate professionals dedicated to delivering top-notch service to our Fortune 500 clients and their customers. Our company culture is built on a foundation of respect, empathy, and innovation, making us an attractive workplace for individuals who thrive in dynamic environments.

Job Overview

We're seeking a highly skilled and motivated Remote Customer Support Agent to join our team in Tampa. As a critical member of our customer support team, you'll be responsible for providing exceptional service to potential and current Legal Shield customers. If you're passionate about delivering outstanding customer experiences and have a strong background in customer support, we encourage you to apply for this exciting opportunity.

About Legal Shield

Legal Shield is a leading provider of legal services that offers customers the ability to consult with attorneys on any legal matter, at any time, without worrying about high hourly costs. As a Remote Customer Support Agent, you'll be the primary point of contact for customers seeking answers to their billing, payment, and service-related questions.

Key Responsibilities

• Provide inbound customer service to potential and current Legal Shield customers, addressing their questions and concerns in a professional and courteous manner.
• Deliver exceptional customer experiences by actively listening to their needs, empathizing with their concerns, and providing timely and effective solutions.
• Respond to customer inquiries regarding billing, payment, and services offered, ensuring that all interactions are accurate, informative, and engaging.
• Maintain accurate records of customer interactions, including resolving customer complaints and issues in a fair and timely manner.
• Collaborate with internal teams to resolve customer issues and improve overall service delivery.

Shifts and Schedules

We offer a range of shift options to accommodate different lifestyles and preferences. Our available shifts include:

• Full-Time Shift - Option #1: Thursday - Monday, 12:30 am - 9:00 am
• Full-Time Shift - Option #2: Tuesday/Wednesday, 12:30 am - 9:00 am; Friday - Sunday, 4:30 pm - 1:00 am
• Part-Time Shift: Saturday and Sunday, 8:30 am - 5:00 pm

Requirements and Qualifications

Essential Qualifications:

• 1-2+ years of customer service experience in a call center or similar environment.
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal teams.
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues in a fair and timely manner.
• Ability to maintain customer and client confidentiality, adhering to all relevant policies and procedures.
• Intermediate to advanced computer skills, with proficiency in Microsoft Office and ability to learn new software applications.

Preferred Qualifications:

• Previous experience in a remote work environment or with a home-based call center.
• Familiarity with customer relationship management (CRM) software and other related technologies.
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Equipment Requirements

To perform successfully in this role, you'll need the following equipment:

• A laptop or desktop PC (Windows 10) with a reliable internet connection.
• Ability to hardwire (plug-in) to your internet source with an ethernet cable.
• A USB headset (not wireless) with a noise-canceling microphone.
• A webcam (external or embedded).

Benefits and Compensation

We offer a comprehensive benefits package and competitive compensation to attract and retain top talent. Our benefits include:

• Full-time schedule: 40 hours per week with overtime opportunities.
• Great pay: Hourly base salary of $13 per hour, plus a weekly bonus opportunity.
• Paid training and development: Comprehensive training program to ensure your success in the role.
• Health Care Plan: Medical, dental, and vision coverage.
• Opportunity for growth: Professional and personal growth opportunities within the company.
• Diverse and welcoming culture: Employee Resource Groups and a positive, upbeat work environment.

Why Join Our Team?

At OneTouch Direct, we're committed to creating a work environment that's engaging, challenging, and rewarding. Here are just a few reasons why you should consider joining our team:

• Make a difference: Deliver exceptional service to customers and make a positive impact on their lives.
• Grow your career: Develop new skills, take on new challenges, and advance your career within the company.
• Work with a great team: Collaborate with a diverse and talented team of professionals who are passionate about delivering outstanding service.
• Enjoy a flexible work environment: Work from home and enjoy a better work-life balance.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website:

We look forward to reviewing your application and discussing this opportunity further.