REMOTE Banking Customer Support Representative in New York City, NY in Aston Carter

Job title: REMOTE Banking Customer Support Representative Company: Aston Carter Job description: REMOTE Banking Call Center Represenative (EST Time Zones) Preferred locations MA, RI, CT, NY, GA, FL Now hiring remote call center representatives to join the team of a Credit union in Maine! First shift with rotating Saturday! Apply now for immediate consideration. Must have banking call center experience. Benefits of this Role:

• Room for growth - several levels in the call center
• Ability to learn a lot about banking in a short period of time and/or expand on banking knowledge
• Competitive Benefits: Benefits get 18 days off, Credit union 401k is 11%, Tuition reimbursement and more
• Fun contests throughout the year (Color Wars, Full Day Cookouts, Employee Appreciation Week, Incentives with gift cards)
• Smaller organization and very service focused

Qualifications:

• 6months+ of Call Center experience within a Banking call center or contact center REQUIRED
• Ability to work in a fast paced environment
• Must be available to work an 8-hour shift, in a call center, stationary environment, with rotating saturdays
• Must meet internet speed requirements (will be tested) / Confidential workspace
• Must completion of PI assessment
• High School Diploma or equivalent

Job Overview:

• Provide outstanding member service via phone and email with enthusiasm and professionalism; successfully address member concerns.
• Assist members and potential members with account and product questions.
• Assist members and potential members with online account openings, seeing the process through from application to closing.
• Participate in all required training and adhere to written policies and procedures of the credit union including BSA, OFAC and security.
• Contact and continue dialogue with new members who recently opened accounts.
• Assist members in troubleshooting online services and process all types of transactions, maintaining member security.

Work Environment:

• Call center environment / inbound call center / queue-style calls
• 100% Remote - Equipment provided
• Monday to Friday 8-5pm with alternating Saturdays 9-12pm -time off during the week when you work a Saturday

For questions, please feel free to contact me: Brittany DiBernardo About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. Expected salary: Location: New York City, NY Apply for the job now! Apply tot his job Apply To this Job