Key Relationships Coordinator - Remote - Administrative Support, Project Management, and Donor Engagement Expert

Join the Movement: Key Relationships Coordinator (Remote) at charity: water

Are you a highly organized and detail-oriented individual with a passion for making a difference? Do you have excellent communication skills and a knack for building strong relationships? Look no further! charity: water is seeking a talented Key Relationships Coordinator to join our team remotely. As a Key Relationships Coordinator, you will play a vital role in ensuring smooth operations and providing comprehensive administrative assistance to our frontline fundraising team working with major donors.

About charity: water

At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we've brought clean water to more than 17.5 million people worldwide. With the makings of a mid-size tech startup, we're reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.

Job Summary

As the Key Relationships Coordinator, you will report to the Director of Key Relationships while supporting a broader team of frontline fundraisers. By managing various administrative, logistical, and research tasks, you will enable the team to focus on building and maintaining donor relationships to help us reach our fundraising goals. You will ensure smooth operations, playing a key role in everything from data management to meeting facilitation.

Key Responsibilities:

• Triage and respond to donor inquiries and FAQs through our customer service platform, providing exceptional support and ensuring timely responses.
• Manage team-wide administrative tasks, including data entry, list exports in Salesforce, meeting facilitation, and assisting with prospect research.
• Project management of both one-time and ongoing internal team projects throughout the year, ensuring seamless execution and timely completion.
• Master Salesforce, Zendesk, Notion, Jira, iWave, Keynote, and all other tools used by the Key Relationships team, helping to keep our donors happy, data clean, and records up-to-date.
• Explore creative methods to express gratitude to donors, write thank you notes, and fulfill gifting requests for VIP donors on an ad hoc basis.
• Manage printing and shipping requests for the team and our supporters, ensuring timely and efficient delivery.
• Support the team with planning and execution of donor trips and regional events as needed, ensuring memorable experiences for our donors.
• Become an expert on charity: water's programmatic work and stay up to date on international Water, Sanitation & Hygiene (WASH) issues as a whole, enabling effective communication and engagement with donors.

Requirements and Qualifications

Essential Qualifications:

• Bachelor's degree in a related field.
• Excellent customer service skills, with the ability to provide exceptional support and respond to donor inquiries in a timely and professional manner.
• Strong written and verbal communication skills, with the ability to craft compelling messages and engage with donors at various levels.
• Acute attention to detail, with the ability to prioritize, multitask, and efficiently complete tasks in a fast-paced environment.
• Problem-solving spirit, team-oriented mentality, and enthusiastic work ethic, with a passion for charity: water's mission.

Preferred Qualifications:

• Experience working cross-departmentally in a fast-paced environment, with the ability to collaborate with various teams and stakeholders.
• Proficiency with Salesforce as a CRM tool, with experience in data management and reporting.
• Familiarity with tools like Keynote, Notion, Jira, Basecamp, Zendesk, etc., and the ability to quickly learn new systems and technologies.
• Familiarity with the nonprofit sector, specifically frontline fundraising teams, with an understanding of donor engagement and stewardship best practices.

What Makes You Successful?

You're driven, organized, and detail-oriented, with a passion for making a difference. You're a self-starter capable of working independently, prioritizing tasks, and managing projects efficiently. You understand the value of our supporters and make everyone feel special, getting anyone excited about what we do. You're a proactive problem-solver, anticipating needs and finding solutions to challenges as they arise. You have a supportive and collaborative mindset, enjoying working as part of a team and willing to go the extra mile to support your colleagues.

Benefits and Perks

At charity: water, we offer a range of benefits and perks to support our team members' well-being and professional growth. These include:

• Unlimited PTO, allowing you to recharge and refocus.
• Summer Fridays, providing a relaxed and flexible work environment.
• 6-week paid sabbatical leave after 5 years of employment, giving you time to explore new interests and recharge.
• Annual bonus potential through The Pool, recognizing your contributions and achievements.
• 401k plan + employer match, supporting your long-term financial goals.
• Medical, dental, and vision coverage, ensuring your health and well-being.
• FSA + dependent day care FSA, providing flexibility and support for your family.
• Employer-paid life insurance, STD, LTD, offering peace of mind and financial security.
• 16-week paid maternity and paternity leave for new parents, supporting your family's needs.
• Stipends for Home office, Professional Development, TSA Pre-check, and a You-do-You Perk, empowering your work and personal growth.
• 2-4 annual travel requirements to spend quality in-person time with the team, fostering connections and collaboration.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team, and we're excited to meet our next team member! Apply now to join our team and make a difference in the lives of millions of people around the world.