Experienced Senior Enrollment Coach for Remote Student Success Team – Education and Career Guidance Expert

Introduction to Anthology and Student Success

Anthology, a leading EdTech company, is dedicated to providing dynamic, data-informed experiences to the global education community. Our mission is to empower learners and educators to achieve their goals, and we believe in the power of a diverse and inclusive workforce. Student Success, a key part of Anthology, brings virtualized support and technology-enabled solutions to progressive institutions worldwide. We are committed to making a positive impact on the education sector by extending institutional resources to meet the growing demands of learners.

Job Overview

We are seeking an experienced Senior Enrollment Coach to join our remote Student Success team. As a Senior Enrollment Coach, you will play a vital role in guiding prospective students through the enrollment process, providing personalized support and guidance to help them achieve their educational and career goals. This is an exceptional opportunity to make a meaningful difference in the lives of students and contribute to the success of our institutional partners.

Key Responsibilities

• Successfully convert inquiries into applications and enrollments through consultative coaching sessions
• Maintain contact with a pipeline of prospects, providing proactive guidance and driving actions that produce results
• Explain educational programs, admissions processes, expected graduate outcomes, student services, and financial considerations to prospective students and/or parents
• Schedule and conduct virtual information sessions with prospective students, identifying and recruiting qualified candidates
• Overcome objections to applying or completing enrollment, and gather relevant qualitative insights from prospective conversations
• Collaborate with on-campus departments to ensure students receive support related to financial aid, orientation, academic advising, and tutoring
• Stay current on school procedures, policies, and programs to provide accurate information to prospective students
• Record all communication and contact data in a timely and accurate manner using our Customer Relationship Management tool (Salesforce)
• Meet department goals for phone productivity, applicant contact, enrollment targets, withdrawal rates, call quality, customer satisfaction, and schedule adherence

Essential Qualifications

• At least 1 year of sales experience, preferably in an educational environment
• Demonstrated ability to meet or exceed established performance goals and key success metrics
• Interest in helping others achieve their educational and career goals
• Experience nurturing a prospect pipeline from point of interest through completion of necessary benchmarks
• Proficient in using communication technologies, including databases, email, phone, and instant messaging
• Reliable internet connection and a quiet, dedicated workspace with minimum download speed 15 Mbps, minimum upload speed 5 Mbps, and ping less than 100 ms

Preferred Qualifications

• Some secondary education or a combination of relevant experience and education
• Bachelor's degree
• Experience serving in a higher education institution
• Experience using Salesforce.com

Skills and Competencies

• Highly effective written and oral communication skills
• Demonstrated ability to influence and negotiate successful results
• Strong relationship-building capabilities through various methods, including phone, email, and text
• Strong interpersonal skills, personable, enthusiastic, assertive, dependable, and self-motivated
• Ability to adapt quickly in a changing work environment, with strong multitasking and analytical skills
• Coachable, with a willingness to learn and grow in the role

Career Growth Opportunities and Learning Benefits

At Anthology, we are committed to the growth and development of our employees. As a Senior Enrollment Coach, you will have access to training and development opportunities, as well as the chance to work with a talented team of professionals who are passionate about education. You will also have the opportunity to contribute to the success of our institutional partners and make a positive impact on the lives of students.

Work Environment and Company Culture

We offer a remote work environment, with the flexibility to work from home and adjust your schedule to meet the needs of our students. Our company culture is built on the values of diversity, inclusion, and belonging, and we are committed to creating a workplace where everyone feels valued and respected. We believe in the power of a diverse and inclusive workforce and are dedicated to making a positive impact on the education sector.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $17 per hour, as well as a comprehensive benefits package. Our benefits include opportunities for professional growth and development, a dynamic and supportive work environment, and the chance to make a meaningful difference in the lives of students.

Conclusion

If you are a motivated and enthusiastic individual who is passionate about education and career guidance, we encourage you to apply for this exciting opportunity. As a Senior Enrollment Coach, you will have the chance to make a positive impact on the lives of students and contribute to the success of our institutional partners. Don't miss out on this opportunity to join our team and start making a difference today!

Apply now to become a part of our dynamic team and take the first step towards a rewarding and challenging career in education. We look forward to hearing from you!