Remote Customer Support Associate - Join Amper's Fast-Growing Team and Revolutionize the Manufacturing Industry

About Amper and the Opportunity

Amper is a pioneering tech company based in Chicago's River West neighborhood, on a mission to transform the manufacturing industry with its innovative platform. By harnessing the power of technology, Amper helps manufacturers streamline operations, reduce costs, and boost efficiency. Having recently secured Series A funding, Amper is poised for rapid growth and is seeking talented individuals to join its team. We're excited to invite you to be part of this journey as a Customer Support Associate, a critical role that will directly impact our customers' success and our company's growth.

Key Responsibilities

• Handle incoming customer inquiries via email and our Hubspot support portal, providing timely and effective solutions.
• Collaborate with internal sales and customer success teams to ensure seamless support for pilots and existing customers.
• Work closely with the engineering team to escalate and investigate product issues, bugs, and technical questions.
• Utilize Notion and other tools to manage internal processes, maintain accurate records, and ensure information is up-to-date.
• Develop a deep understanding of Amper's platform and its applications to educate customers and address their needs.

Essential and Preferred Qualifications

To excel in this role, you'll need:

• Strong problem-solving skills, with the ability to analyze information from multiple sources and distill effective solutions.
• Experience in a customer service or support role, where you've demonstrated a customer-centric approach.
• The ability to quickly learn new systems, tools, and technologies.
• Excellent communication and interpersonal skills, with the capacity to work effectively with both customers and internal teams.

While not mandatory, the following skills and experience will be considered a plus:

• Familiarity with manufacturing industry trends and challenges.
• Experience with CRM tools, such as Hubspot.
• Knowledge of project management tools like Notion.

Skills and Competencies for Success

To thrive as a Customer Support Associate at Amper, you'll need to possess:

• A customer-first mindset, with a passion for delivering exceptional support.
• Strong analytical and problem-solving skills, with the ability to think critically.
• Excellent communication and interpersonal skills, both written and verbal.
• The ability to work in a fast-paced environment, prioritizing tasks and managing multiple issues simultaneously.
• A proactive and adaptable approach, with a willingness to learn and grow.

Career Growth Opportunities and Learning Benefits

At Amper, we're committed to the growth and development of our team members. As a Customer Support Associate, you'll have the opportunity to:

• Develop a deep understanding of the manufacturing industry and Amper's innovative platform.
• Work closely with cross-functional teams, including engineering, sales, and customer success.
• Enhance your problem-solving, communication, and interpersonal skills.
• Take on new challenges and responsibilities as Amper continues to grow and evolve.

Work Environment and Company Culture

Amper is a dynamic and collaborative company that values:

• A balanced life, with a focus on family, health, and well-being.
• Cross-functional teamwork and mutual support.
• Innovation, creativity, and continuous learning.
• Customer-centricity, with a commitment to delivering exceptional support.

As a remote-friendly company, you'll have the flexibility to work from anywhere, whether that's from home, a co-working space in Charlotte or downtown Chicago, or a combination of both.

Compensation, Perks, and Benefits

We offer a competitive salary range of $40,000 - $50,000, depending on experience. In addition, you'll enjoy:

• Unlimited PTO, with a minimum of 2 weeks off to ensure a healthy work-life balance.
• A flexible work schedule that allows you to manage your time effectively.
• A comprehensive benefits package, including health insurance (medical, vision, and dental), 401(k) plan, and more.

Is This Role a Good Fit for You?

If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we'd love to hear from you. You'll be a great fit if you:

• Enjoy interacting with people and delivering exceptional support.
• Are organized, with strong note-taking and communication skills.
• Are proactive, adaptable, and able to work effectively in a dynamic environment.
• Are passionate about learning and growing with a company that's making a real impact.

On the other hand, this role might not be the best fit if you're:

• Not comfortable with customer-facing interactions.
• Struggle with organization, communication, or time management.
• Prefer a siloed work environment or are not comfortable with the pace of a growing startup.

Join Amper's Journey

If you're excited about the opportunity to join a fast-growing tech company that's revolutionizing the manufacturing industry, we encourage you to apply. Even if you don't tick every box, we'd still love to hear from you. We're looking for talented individuals who share our passion for delivering exceptional customer support and are eager to grow with our company.

Apply now and become a part of Amper's journey to transform the manufacturing industry.