Experienced Digital Direct Agent - Remote/West Coast - Grow Customer Revenue in the Digital Direct Segment

Unlock Your Potential as a Digital Direct Agent at UPS

Join the team that's revolutionizing the logistics industry and shaping the future of shipping. At UPS, we're not just delivering packages - we're delivering opportunities. As a Fortune Global 500 organization, we're committed to fostering a culture of innovation, inclusivity, and continuous learning. Our talented teams work together to drive business growth, and we're looking for passionate individuals like you to join our ranks as a Digital Direct Agent.

About the Role

As a Digital Direct Agent, you'll play a critical role in driving revenue growth in the Digital Direct Segment by leveraging digital marketing efforts and nurturing programs to meet the shipping needs of small and medium-sized businesses (SMBs). This is a remote work opportunity with a West Coast focus, allowing you to work from anywhere while still being part of a dynamic team.

Key Responsibilities

• Pre-call customer research and strategy development: Work closely with Digital Marketing to understand segment digital messaging, products, and customer actions. Utilize sales and marketing tools to research customer businesses, prioritize new opportunities, and drive conversions.
• Maintain industry and product knowledge: Stay up-to-date on UPS products and services to generate solutions that meet customer needs. Research competitor strategies, capabilities, and pricing patterns to position UPS offerings advantageously.
• Position and apply UPS Value Proposition: Engage with customers to understand their businesses and shipping needs. Demonstrate how UPS products, services, and value propositions can support their objectives. Follow up on digital opportunities and document sales efforts using CRM systems.
• Respond to customer inquiries: Educate customers on existing service channels, redirect service issues, and provide escalated customer support when necessary. Offer feedback to new product and digital marketing teams to develop future UPS SMB solutions.

Essential Qualifications

To succeed as a Digital Direct Agent, you'll need:

• A strong understanding of sales principles and practices
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in Microsoft Office 365 and CRM systems
• Strong analytical and problem-solving skills
• Ability to work independently in a remote setting

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Previous experience in sales, marketing, or customer service
• Knowledge of the logistics or shipping industry
• Familiarity with digital marketing channels and strategies
• Bachelor's degree in a related field (e.g., business, marketing, communications)

Skills and Competencies

To excel in this role, you'll need to possess:

• Customer-centric mindset: Ability to understand and address customer needs
• Strategic thinking: Capacity to develop and execute sales strategies
• Adaptability: Willingness to adjust to changing customer needs and market conditions
• Collaboration: Ability to work effectively with cross-functional teams
• Results-driven: Focus on achieving sales targets and driving revenue growth

Career Growth Opportunities

At UPS, we're committed to helping you grow your career. As a Digital Direct Agent, you'll have opportunities to:

• Develop your sales and marketing skills through training and coaching
• Expand your knowledge of the logistics industry and UPS products and services
• Take on additional responsibilities and contribute to the growth of the Digital Direct Segment
• Advance to leadership roles or explore other career paths within the organization

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility to work from anywhere while still being part of a dynamic team. At UPS, we value:

• Inclusivity: We foster a culture of diversity, equity, and inclusion
• Innovation: We encourage creativity and experimentation to drive business growth
• Continuous learning: We provide opportunities for training and development to help you stay ahead

Compensation, Perks, and Benefits

As a UPS employee, you'll enjoy a competitive salary, comprehensive benefits, and a range of perks, including:

• Opportunities for career advancement and professional growth
• A dynamic work environment that encourages innovation and collaboration
• A comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to employee discounts and other perks

Join Our Team!

If you're a motivated and results-driven individual with a passion for sales and customer service, we want to hear from you. Apply now to join our team as a Digital Direct Agent and start driving revenue growth in the Digital Direct Segment. Take the first step towards a rewarding career at UPS - apply today!