Experienced Front Office Lead - Remote Customer Service and Operations at American Furniture Warehouse

Join the American Furniture Warehouse Team: Where Customer Service Meets Innovation

American Furniture Warehouse is a leading provider of furniture and home decor solutions, committed to delivering exceptional customer experiences through our extensive range of products and services. We're now seeking a highly skilled and customer-focused Front Office Lead to join our dynamic team! As a Front Office Lead, you will play a pivotal role in ensuring that our customers receive fast, friendly, and accurate service, while also driving operational efficiency and excellence within our Front Office department.

About the Role

We're offering a unique opportunity for a talented professional to lead our Front Office team in a 100% remote setting. As a Front Office Lead at American Furniture Warehouse, you will be responsible for coaching and supporting our Front Office team to provide outstanding customer service, while also ensuring that all company policies and procedures are followed to prevent fraud and maintain operational excellence.

Key Responsibilities:

• Coach and support the Front Office team to ensure customers receive fast, friendly, and accurate service
• Ensure all AFW policies and procedures are followed to prevent fraud and maintain operational excellence
• Rent AFW vehicles to customers and process financing applications
• Assist with processing customer transactions and support the Sales team with completing orders
• Perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations
• Apply technology, including iPad, Storis, Excel, and Windows, to facilitate customer service and operational efficiency

Requirements and Qualifications

Essential Qualifications:

• Professional appearance and demeanor
• Knowledge of our company values of accountability, honesty, and safety for employees and customers
• Positive attitude with strong interpersonal skills
• Ability to apply technology, including iPad, Storis, Excel, and Windows
• Commitment to AFW's safety policies and procedures and ability to promote awareness

Preferred Qualifications:

• Previous experience in customer service, operations, or a related field
• Experience with coaching or leading a team
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

Skills and Competencies

To succeed as a Front Office Lead at American Furniture Warehouse, you will need:

• Excellent customer service and communication skills
• Strong leadership and coaching skills
• Ability to work effectively in a remote setting
• Strong analytical and problem-solving skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At American Furniture Warehouse, we're committed to the growth and development of our employees. As a Front Office Lead, you will have opportunities to:

• Develop your leadership and coaching skills
• Improve your knowledge of customer service and operations
• Advance your career within the company
• Participate in training and development programs

Work Environment and Company Culture

We offer a dynamic and supportive work environment that values:

• Accountability and honesty
• Safety and well-being
• Customer satisfaction and loyalty
• Teamwork and collaboration
• Innovation and continuous improvement

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Starting pay of $19/hr
• Opportunities for advancement and career growth
• Comprehensive training and development programs
• Flexible work arrangements, including remote work options
• Competitive benefits package

Conclusion

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity as a Front Office Lead at American Furniture Warehouse. With our commitment to customer service, operational excellence, and employee growth and development, we're confident that you'll thrive in our dynamic and supportive work environment.

Apply now to join our team and take the first step towards a rewarding and challenging career!