Customer Support Representative - Intuit TurboTax Remote Seasonal Opportunity - Providing Exceptional Customer Experience and Tech Support

Join the WooHoo! Crew as a Customer Support Representative for Intuit TurboTax

Working Solutions is excited to offer a unique and rewarding opportunity for helpful and tech-savvy individuals to join our team as Customer Support Representatives for Intuit TurboTax. As a remote seasonal contractor, you will have the flexibility to create your own schedule and work from the comfort of your own home. In this role, you will provide top-notch customer support to Intuit TurboTax customers, assisting them with software navigation, locating prior returns and amendments, and escalating calls when necessary.

About Intuit TurboTax and the Industry

Intuit TurboTax is a leading provider of tax preparation software, helping millions of individuals and small businesses navigate the complex world of tax filing. As a Customer Support Representative, you will be an integral part of the Intuit TurboTax team, providing critical support to customers during peak tax season. This is a fantastic opportunity to gain experience in the finance and accounting software industry, work with a well-known brand, and develop your customer service skills.

Key Responsibilities

As a Customer Support Representative, your primary responsibilities will include:

• Providing exceptional customer support via various channels, including phone, traditional chat, and video chat
• Assisting customers with software navigation, troubleshooting, and resolving technical issues
• Locating prior returns and amendments for customers
• Escalating calls to senior support agents or other teams when necessary
• Communicating with customers in a friendly, professional, and empathetic tone
• Multi-tasking and navigating multiple systems simultaneously
• Maintaining accurate records of customer interactions and resolving issues efficiently

Essential and Preferred Qualifications

To be successful in this role, you will need:

• A sincere desire to assist customers and provide exceptional service
• Tech savviness and experience as an avid computer user
• Ability to multi-task and navigate multiple systems
• Excellent communication skills, with a friendly tone and professional demeanor
• Ability to work independently and manage your own schedule
• Quiet, uninterrupted workspace and organized desk area
• Professional appearance (if on camera)

Skills and Competencies Required for Success

To excel in this role, you will need to possess:

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong attention to detail and accuracy
• Ability to adapt to new systems and technologies
• Strong customer service skills and a customer-centric approach

Career Growth Opportunities and Learning Benefits

As a Customer Support Representative with Working Solutions, you will have opportunities to:

• Gain experience in the finance and accounting software industry
• Develop your customer service and technical support skills
• Work with a well-known brand and contribute to the success of Intuit TurboTax
• Expand your skillset and broaden your horizons
• Take advantage of flexible scheduling and work-life balance

Work Environment and Company Culture Highlights

At Working Solutions, we pride ourselves on:

• Providing a supportive and inclusive work environment
• Offering flexible scheduling and remote work opportunities
• Encouraging professional growth and development
• Fostering a culture of excellence and customer-centricity
• Recognizing and rewarding outstanding performance

Compensation, Perks, and Benefits

As a Customer Support Representative with Working Solutions, you can expect:

• Earnings potential of up to $19 per hour, plus incentives
• Additional earnings opportunities during peak tax season
• Flexible scheduling and work-life balance
• Opportunities for professional growth and development
• Supportive and inclusive work environment

Schedule and Requirements

This is a seasonal contract opportunity that runs from January to April 15th, 2024. As a contractor, you will be required to:

• Work from home with a quiet, uninterrupted space and organized desk area
• Have a professional appearance (if on camera)
• Meet technology requirements, including a personal computer, broadband internet connection, and USB headset with microphone
• Pass a criminal background check

Contractual Relationship

As a contractor with Working Solutions, you will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings, and you will be required to agree to have no claim against Working Solutions for vacation pay, sick leave, retirement benefits, or other employee benefits.

How to Apply

If you are a motivated and customer-focused individual looking for a rewarding opportunity, we encourage you to apply for this exciting role. Please submit your application through our website, and we will be in touch with next steps.

Don't miss this opportunity to join the WooHoo! Crew and provide exceptional customer support to Intuit TurboTax customers. Apply today and take the first step towards a fulfilling and flexible career!