Customer Service Associate

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centred around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

Essential Duties Responsibilities:

• Problem-solving and the ability to answer support calls and respond to support tickets while providing superior customer service
• Provide operational support by completing a wide variety of data-entry and external support tasks
• Research and obtain further information for incomplete entries
• Maintain and update accurate client information
• Update databases and relay information to pertinent parties
• Schedule and execute quality control checks
• Address escalated client and other end-user issues
• Assist team members by coordinating tasks, including timekeepers, data entry, inbox management, and other responsibilities
• Prioritize workload according to Quovant methodology and client guidelines
• Provide daily customer support by managing inquiries and calls through Zendesk or other CRM plataforms.
• Maintain a strong understanding of Quovant services
• Cross-train and support other team members within Law Firm Services when needed or as requested by the department manager
• Complete other duties at the discretion of management (supervisor and/or director)

Requirements Skills:

• Ability to work effectively in a team environment with a strong commitment to team success
• Ability to prioritize and work under a tight schedule
• Ability to learn new programs and take on new tasks
• Strong working knowledge of Microsoft Office
• Strong problem-solving skills
• Strong verbal and written communication skills
• Must be adaptable and capable of managing multiple priorities.
• Must be organized and detail-oriented
• Must be discipline in time management
• Ability to maintain complete confidentiality

Education:

• High school diploma or general education degree (GED) with a minimum of two years of related experience required
• Bachelor’s Degree: Business Administration, Communications, or related field is desirable

This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $38,000.00 – $41,000.00 Annually USD

Total compensation includes US employee benefits, and annual bonus eligibility.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Originally posted on Himalayas