Manager, Account Management (Remote - EMEA)

This position is posted by Jobgether on behalf of Customer.io. We are currently looking for a Manager, Account Management in EMEA.

This role is an exciting leadership opportunity for someone passionate about driving customer success and developing high-performing teams. The Manager will oversee and mentor an account management team, ensuring customers receive exceptional service, while fostering retention, growth, and loyalty. You will collaborate closely with cross-functional teams to identify opportunities, resolve challenges, and optimize the customer journey. This position balances strategic thinking with hands-on involvement, including coaching, process improvement, and performance evaluation. The ideal candidate thrives in a dynamic environment and enjoys empowering teams to achieve impactful results.

Accountabilities

• Lead the day-to-day operations of the account management team, ensuring high standards of customer engagement and success.
• Coach and mentor account managers in relationship building, account planning, and upselling/cross-selling.
• Monitor customer health and proactively address risks to support retention and growth.
• Participate in customer calls as needed to elevate service and strengthen relationships.
• Collaborate with Sales, Product, and Customer Success teams to resolve escalations and enhance the overall customer journey.
• Assist in defining and tracking KPIs for renewals, account health, and revenue performance.
• Support strategic account planning, aligning team efforts with business goals.
• Explore and implement AI tools and efficiency improvements to streamline administrative tasks and maximize customer impact.

Requirements

• 4+ years of experience in account management, sales, or a related SaaS role.
• 2+ years of experience in a team leadership or mentorship capacity.
• Strong interpersonal skills with a focus on coaching, development, and team empowerment.
• Data-driven approach to decision-making, performance evaluation, and process improvement.
• Proven experience building and standardizing key account management processes.
• Self-motivated, organized, and results-oriented, with a passion for delivering customer value.
• Excellent communication skills, able to explain complex ideas to diverse audiences.
• Comfortable operating in ambiguous situations, with a focus on driving clarity and effective solutions.

Benefits

• Competitive compensation: Starting OTE $200,000 USD (or equivalent in local currency), subject to market adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• 16 weeks paid parental leave and unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget and opportunities for growth.
• Inclusive and supportive work environment, emphasizing diversity, equity, and team empowerment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job’s core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

Originally posted on Himalayas