IT Support Level 3

We’re looking a Technical Support to join our team. In this role, you’ll dive into solving challenging technical issues, help bring new technology projects to life, and provide excellent support to our most important clients. You’ll work hands-on, share your knowledge, and keep things organized with clear documentation.

Key Responsibilities

• Advanced Troubleshooting: Handle escalated service tickets, complex network issues, and server-level diagnostics.
• Client-Facing Support: Remote support for high-priority clients, including hardware provisioning and structured cabling.
• Project Implementation: Lead or assist in deploying new technologies (e.g., cloud migrations, virtualization setups).
• Documentation & Reporting: Maintain detailed records of service activities, configurations, and client interactions.
• Mentorship: Guide junior technicians and contribute to internal training efforts.

Requirements

• Experience: 4+ years in IT support, preferably in an MSP environment.

• Certifications:
• CompTIA A+ / Network+ / Security+
• Microsoft Certified: Azure Administrator Associate
• Tools Knowledge:
• RMM platforms (e.g., Auvik, N-central)
• PSA systems (e.g., ConnectWise, Autotask)
• Backup solutions (e.g., Acronis, Veeam)
• Cloud platforms (Azure, AWS)
• Soft Skills
• Strong communication and customer service
• Time management and multitasking
• Ability to work independently and in a team
• Problem-solving mindset

Schedule: Monday through Friday from 8:00am to 5:00pm EST.

Benefits

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

You will be part of the client’s team.

You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

KPIs and goals matter.

Your performance will be measured to ensure alignment with client expectations and project objectives.

‍ Training may be required.

You might need to complete training to fully understand your role, tools, and client processes.

Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

Ready to grow your career with us?

Apply only if you are ready to commit, learn, and take ownership of your role.

Originally posted on Himalayas