Customer Support Engineer (f/m/d)

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Be part of our CSE Team @ at our customer site.
• Installation and start-up of new equipment or upgrades based at customer sites
• Servicing of existing equipment and trouble shooting.
• Follow and work according to documented 'Best Known' methods.
• Collaborating closely with the technical support team at Head Quarter to resolve issues.
• Documentation of the work performed.
• Taking ownership of and leading projects at the customer sites.
• Loyal appearance of the company towards the customer.
• The Position is based at the area Reutlingen/ Germany with occasional travel by company car within Germany and minor travel across Europe.

Working hours from Monday to Friday in dayshift, no shift work, no weekend work and no on-call duty.

Minimum Qualifications

• Bachelor's degree, technician's degree or apprenticeship as a mechatronics technician
• Experience in the fields of vacuum technology, process measurement and control technology, robotics or plasma technology.
• Very good communication skills in English, in German is a plus (in writing and speaking).
• A valid driver's license for Germany

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Originally posted on Himalayas

Apply To this Job