Customer Success Manager

About Kiddom

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Customer Success Leader.

We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.

Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.

What we offer

Full time permanent employees are eligible for the following benefits from their first day of employment:

* Competitive salary

* Meaningful equity

* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance

* One Medical membership (in participating locations)

* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.

* 10 paid sick days per year (pro rated depending on start date)

* Paid holidays

* Paid bereavement leave

* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.

* Commuter and FSA plans

Equal Employment Opportunity Policy

Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Bonus Structure: Additional $15K OTE - Prorated to start date