Regional Retail Coordinator - Lagos

At M-KOPA, We Finance Progress.

Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

The main purpose of a Regional Retail Coordinator is to support retail shops, depots and stock points on day-to-day basis on logistics, stock, customer and sales service for smooth running and resolution of issues.

Duties

• Stock in shops: Mitigate stock shortage occurrence in the region by re-ordering understocked SKUs to individual shops

• Aged stock: Support FSMs, SEs and shops in aged stock returns and reallocations as well as in reporting lost phones

• DSR stock holding: Support FSMs, SEs, and shops to ensure all active selling DSRs and new DSRs are holding stock within the min-max levels

• Phone repairs: Manage the delivery of phones to repair center within SLA and customers pick repaired phones within SLA too

• Cancellations: Ensure cancellations within the region are closed in time.

• Resolve issues experienced by shop assistants as they arise

• Any other tasks assigned by the supervisor

Requirements

• At least 2 years of working in sales or retail field

• Proficiency in Microsoft Office with basic MS Excel and MS word knowledge and good reporting skills

• A good leader with empathy ready to support low-level employees

• Clear communication on email, telephone, in person.

• Able to self-manage and take initiative without being micro-managed.

• At least a college diploma in a business-related field

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.