Experienced Full Stack Customer Support Representative – French Digital Music Service – Immediate Remote Hiring Opportunity

About the Opportunity

Are you a customer support enthusiast with a passion for delivering exceptional experiences in a dynamic online environment? Do you have a flair for French and a knack for resolving complex issues with ease? We're seeking an experienced Customer Support Representative to join our team and provide world-class support to our clients in the music streaming industry.

About the Company

ModSquad, a global provider of managed digital engagement services, has partnered with a top music streaming service to offer this exciting opportunity. As a member of our team, you'll be part of a vibrant community of Mods who chat with customers, moderate web content, manage communities, and buzz in social media for some of the world's coolest brands. With 10,000+ Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.

About the Role

As a Customer Support Representative, you'll be responsible for responding to customer inquiries via inbound messages in French. You'll work remotely, enjoying a flexible schedule and the opportunity to work with some of the coolest clients around the world. With a strong internal support system and highly interactive orientation program, you'll have the chance to grow and develop your skills in a supportive and dynamic environment.

Key Responsibilities

* Respond to customer inquiries via inbound messages in French * Simultaneously handle 3-5+ incoming messages with ease * Quickly identify and resolve customer issues * Maintain high engagement with both the project and customers * Provide exceptional customer experiences, going above and beyond to meet customer needs * Exercise good judgment and make decisions that benefit the customer * Collaborate with the team to resolve complex issues and improve customer satisfaction

Requirements

* Professional/business level proficiency in French and English * Experience with simultaneously handling 3-5+ incoming messages * Ability to quickly identify and resolve customer issues * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Willingness to learn and adapt to new technologies and processes * Dedicated laptop or desktop computer with Windows 10 or above * Stable broadband internet connection of 25 MBS or greater * 8 GB RAM or better * Dual monitors highly recommended

Work Environment and Culture

* Remote work environment with flexible scheduling * Collaborative and supportive team culture * Opportunities for growth and development * Access to 'Hot Gigs' postings exclusive to the Mod Network * Competitive hourly rate and paid orientation * Opportunity to work with some of the coolest clients around the world

Benefits and Perks

* Competitive hourly rate * Paid orientation * Flexible self-scheduling * Opportunity to work from home * Access to 'Hot Gigs' postings exclusive to the Mod Network * Opportunities for growth and development * Collaborative and supportive team culture

How to Apply

Ready to join our team? Click the link below to apply now and we'll be in touch soon! Apply To This Job

Important Notes

* A Chromebook is not sufficient for ModSquad projects. * ModSquad is an Equal Opportunity Employer and welcomes applications from diverse candidates. * Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. * Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. * Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time. Apply for this job