Experienced Full Stack Customer Service Representative – Medicaid Member Support – Tier 3 for the State of Iowa

About Conduent and the Opportunity

At Conduent, we pride ourselves on delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. We're a company that values individuality, appreciates ideas, and encourages new ways of thinking. As a remote Call Center Customer Service Representative, you'll have the opportunity to make a real impact, grow with a team of like-minded individuals, and enjoy a positive, employee-friendly culture.

About the Role

We're seeking an experienced and skilled Customer Service Representative to join our team in providing exceptional support to Iowa Medicaid Program Recipients and Affiliates. As a Tier 3 representative, you'll act as an escalation point for inquiries, provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, and accurately document enrollment requests and status changes. You'll also be responsible for entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Key Responsibilities:

• Act as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates
• Act as team lead for peer agents
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements:

To be successful in this role, you'll need to possess the following skills and qualifications:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications:

While not required, the following qualifications are highly desirable:

• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer:

We're committed to providing a comprehensive benefits package and a positive work environment that supports your growth and well-being. As a remote Call Center Customer Service Representative, you'll enjoy:

• $19.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options

Work Environment and Company Culture:

We're a company that values individuality, appreciates ideas, and encourages new ways of thinking. Our positive, employee-friendly culture is designed to support your growth and well-being. As a remote Call Center Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, with access to the latest technology and equipment. We're committed to providing a safe and inclusive work environment that promotes diversity, equity, and inclusion.

Compensation and Benefits:

We're committed to providing a competitive compensation package and a comprehensive benefits program that supports your growth and well-being. As a remote Call Center Customer Service Representative, you'll enjoy a $19.00 per hour pay rate (bi-weekly pay), paid training with equipment provided, and a full-time schedule (40 hrs. a week). We also offer career growth opportunities, a PerkSpot- Employee discount program, and full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Equal Opportunity Employer:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Policy:

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy.

Apply Now:

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.