Program Management Manager II - Enterprise Program Coordination & Strategic Leadership (Remote)

Join the UPS Team as a Program Management Manager II

Are you a seasoned program management professional looking for a new challenge? Do you have a passion for leading teams and driving business growth? Look no further than UPS, a Fortune Global 500 organization that offers a dynamic and rewarding work environment. As a Program Management Manager II, you will play a critical role in coordinating enterprise program management efforts, developing and implementing strategic initiatives, and leading cross-functional teams to drive business success.

About UPS

At UPS, we are committed to helping people and businesses grow and thrive. With a global presence and a reputation for excellence, we offer a wide range of services and solutions to meet the needs of our customers. Our company culture is built on a foundation of integrity, respect, and teamwork, and we are dedicated to providing a workplace that is inclusive, diverse, and supportive of all employees.

Job Summary

The Program Management Manager II serves as the primary coordinator for the Enterprise Program Management practice area, ensuring that UPS meets client obligations, performance, and financial metrics. This role develops and leads efforts to improve service quality and exceed customer expectations, and may manage multiple subsidiaries and supervisory or administrative staff. The incumbent identifies, resolves, and escalates issues and concerns from Business Development, customers, and Operations to ensure customers' needs are met.

Key Responsibilities

• Serves as the primary coordinator for Enterprise Program Management and team members, ensuring seamless communication and collaboration across functions
• Sponsors the creation and implementation of programs to develop processes and procedures that drive business growth and improvement
• Plans and implements initiatives that translate high-level organizational goals into business plans, ensuring alignment with customer needs and UPS goals
• Trains staff on account management to ensure continuity of customer relationships and develops strategies to retain customers and maintain revenue levels
• Sets product service standards to drive consistency in customer service practices and ensures high levels of customer satisfaction
• Monitors Program Management metrics across all PM-supported accounts to ensure UPS is fulfilling its commitments to customers

Essential Qualifications

• Bachelor's Degree (or internationally comparable degree) in Logistics, Engineering, or a related field
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Must be willing and able to travel for work
• Must have experience supervising others

Preferred Qualifications

• Complex knowledge of small package operations and their impact on other parts of the business
• Demonstrated knowledge of Program Management products and their benefits to Industrial Engineering, Sales and Solutions, peak planning, and customers
• Experience with project management tools and technology, such as Data Warehouse, Salesforce.com, Microsoft Project, and Program Management Group website
• Ability to apply Service, Product, and Customer Technology Knowledge to compare and contrast customer experiences across all touchpoints
• Anticipation of industry, financial, and global trends impacting UPS and customers' organizations, with strategic recommendations based on anticipated trends
• Experience with multiple large, complex Enterprise Customer Facing engagements

Skills and Competencies

• Strategic leadership and program management
• Communication and collaboration across functions
• Problem-solving and issue resolution
• Customer relationship management and account management
• Data analysis and metrics management
• Leadership and team management

Career Growth Opportunities and Learning Benefits

At UPS, we are committed to helping our employees grow and develop their skills. As a Program Management Manager II, you will have access to a range of learning and development opportunities, including:

• Training and development programs
• Mentorship and coaching
• Career advancement opportunities
• Industry conferences and events

Work Environment and Company Culture

UPS is a dynamic and inclusive work environment that values diversity, equity, and inclusion. As a remote employee, you will have the flexibility to work from home and collaborate with colleagues across the globe. Our company culture is built on a foundation of integrity, respect, and teamwork, and we are committed to providing a workplace that is supportive of all employees.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Base pay ranging from $104,000/year to $133,000/year
• Annual short-term and/or long-term incentive compensation programs
• Medical, prescription drug, dental, and vision coverage
• Flexible spending account and health savings account
• Basic and supplemental life insurance and accidental death and dismemberment
• Disability income protection plan and employee assistance program
• Educational assistance program and 401(k) retirement program
• Vacation, paid holidays, and personal time

Conclusion

If you are a motivated and experienced program management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Program Management Manager II at UPS, you will have the chance to lead cross-functional teams, drive business growth, and develop your skills in a dynamic and rewarding work environment. Apply now and let's discuss how you can become a vital part of our success story.

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