Experienced Customer Data Platform Leader - Real-Time Data Management & Marketing Solutions

Unlock Your Career Potential with Delta Airlines

At Delta Airlines, we're passionate about connecting people and communities worldwide. As a leader in the aviation industry, we're committed to delivering exceptional customer experiences and driving business success through innovative technology and data-driven insights. If you're a seasoned professional with a passion for customer data platforms and marketing solutions, we invite you to explore this exciting opportunity to join our team as a CDP Product Leader.

About the Role

As the CDP Product Leader, you'll play a critical role in shaping Delta's customer data strategy and driving the adoption of our Real-time Customer Data Platform (CDP), Adobe Experience Platform. You'll work closely with cross-functional teams to develop, configure, and maintain our CDP, ensuring seamless integration with our marketing solutions and delivering personalized customer experiences.

Key Responsibilities

• Managing and maintaining the Adobe Experience Platform (AEP) Real-time CDP to meet business needs, ensuring data quality, and optimizing platform performance.
• Supporting new development, configuration, and maintenance on the platform, collaborating with IT and other teams to align on technical requirements and implementations.
• Providing technical expertise and guidance to internal stakeholders on segment-building, RT-CDP platform, and data governance best practices.
• Troubleshooting technical issues related to the platform and implementing solutions, working closely with Adobe Support and Consulting partners to coordinate product improvements and workarounds.
• Conducting regular audits to ensure optimal use of the platform, identifying areas for improvement, and implementing changes to drive business growth.
• Leading training sessions to upskill internal stakeholders on the effective use of the platform, promoting adoption, and driving business outcomes.

What You Need to Succeed

To excel in this role, you'll need:

• 3+ years of experience in technical data management and marketing solution experience, preferably with Adobe Experience Platform or equivalent.
• Strong technical skills, with the ability to troubleshoot and problem-solve complex technical issues.
• Excellent communication skills, with the ability to convey technical concepts to non-technical audiences.
• Strong analytical skills, with a focus on data-driven insights and decision-making.
• A commitment to safety, security, and data governance, with a focus on protecting customer information.
• A high school diploma, GED, or equivalent, with a minimum age of 18 and authorization to work in the United States.

What Will Give You a Competitive Edge

To stand out in this role, you'll benefit from:

• An advanced degree in Business, Computer Science, Data Science, or a related field.
• Experience with Customer Data systems, such as Adobe Experience Platform, Salesforce C360, or Segment.
• A proven track record of successfully managing and implementing complex business-grade systems.
• In-depth knowledge of data governance and data management best practices.
• Prior experience in a large-scale e-commerce or digital commercial environment, ideally with a focus on customer journey optimization.

Career Growth Opportunities and Learning Benefits

At Delta Airlines, we're committed to helping our employees grow and develop their careers. As a CDP Product Leader, you'll have access to:

• Career development programs to achieve your long-term career goals.
• Training and upskilling opportunities to stay ahead of the curve in customer data platforms and marketing solutions.
• Collaboration with cross-functional teams to drive business outcomes and deliver exceptional customer experiences.

Work Environment and Company Culture

At Delta Airlines, we're proud of our culture and values, which are rooted in:

• Care: We're committed to caring for our customers, employees, and communities.
• Integrity: We operate with integrity, transparency, and ethics.
• Resilience: We're adaptable, resilient, and responsive to changing circumstances.
• Servant Leadership: We lead with a servant mindset, empowering our employees to make a difference.
• Teamwork: We collaborate, communicate, and work together to achieve our goals.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• A competitive salary of $27/hour.
• Industry-leading profit-sharing program and performance incentives.
• 401(k) with generous company contributions of up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance, including fertility help, surrogacy, and adoption assistance, lactation support, backed-up care, and programs that support families at all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Access to over 500 discounts, specialty financial savings, and voluntary benefits through Deltaperks.

Join Our Team

If you're a motivated and experienced professional with a passion for customer data platforms and marketing solutions, we invite you to apply for this exciting opportunity to join our team as a CDP Product Leader. With Delta Airlines, you'll have the chance to make a meaningful impact, drive business growth, and enjoy a rewarding career with a leading industry brand.

Don't miss this opportunity to take your career to new heights. Apply now and discover the Delta difference!