Enterprise Customer Success Manager – Driving Strategic Customer Growth and Delighting the Modern Data Community
At Atlan, we're on a mission to revolutionize the way data teams collaborate and drive business outcomes. Our core value of putting the problem first and solution second guides everything we do, from our product development to our customer interactions. As a key member of our Business Team, you'll play a pivotal role in shaping our vision and ensuring the success of our largest and most strategic customers.
Why Join Our Team?
At Atlan, we believe that great customer experience is a company value, not a job role that can be hired for. Every single person in the company is responsible for creating delight in the lives of our users. We're looking for a seasoned Enterprise Customer Success Manager to join our team and help us drive strategic customer growth while delivering exceptional value to our users.
Key Responsibilities:
As our Enterprise Customer Success Manager, you'll be responsible for ensuring the success of Atlan's largest and most strategic customers. Your mission will be to:
Be the Face of Atlan:
Manage the end-to-end customer lifecycle, including onboarding, training, customer support, QBRs, renewals, and expansion for new Atlan customers.
Trusted Advisor:
Help Atlan customers understand the different contexts in which the Atlan product can be effectively used and conceptualize new use cases and solutions.
Great Stakeholder Management:
Build strong relationships with stakeholders inside the organizations, from CXOs (like the CDO and CIO) to data practitioners using Atlan every day.
Voice of the User:
Work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world.
Customer Evangelism:
Play the role of evangelizing our customers and their journeys to the broader data community.
What Makes You a Great Match for Us?
We're looking for a seasoned professional with:
5-7 years of experience
within a technical Customer Success, Solutions Engineer, Solutions Architect, Sales Engineer, or similar position.
Experience working within the modern data stack ecosystem
is a must.
Proven track record of working with Enterprise and Strategic customers
(5,000+ employees).
Experience owning NRR, driving expansion, and increasing customer lifetime value
within accounts.
Essential Skills and Competencies:
To succeed in this role, you'll need:
Exceptional communication and stakeholder management skills
to build strong relationships with customers and internal stakeholders.
Strong problem-solving and analytical skills
to identify customer needs and develop solutions.
Ability to work in a fast-paced environment
with multiple priorities and deadlines.
Experience with CRM tools
and other customer success software.
Strong product knowledge
and ability to communicate complex technical concepts to non-technical stakeholders.
Career Growth Opportunities and Learning Benefits:
At Atlan, we're committed to helping our employees grow and develop their careers. As our Enterprise Customer Success Manager, you'll have opportunities to:
Develop your skills and expertise
through training and professional development programs.
Take on new challenges and responsibilities
as the company grows and evolves.
Collaborate with cross-functional teams
to drive business outcomes and deliver exceptional customer experiences.
Work Environment and Company Culture:
At Atlan, we're a fast-growing startup with a dynamic and collaborative culture. Our team is passionate about delivering exceptional customer experiences and driving business outcomes. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' well-being.
Compensation, Perks, and Benefits:
We offer a competitive compensation package, including:
Salary:
Competitive salary based on experience.
Benefits:
Comprehensive health insurance, retirement plan, and paid time off.
Perks:
Flexible work arrangements, professional development opportunities, and a fun and dynamic work environment.
How to Apply:
If you're a seasoned Enterprise Customer Success Manager looking for a high-impact opportunity at a fast-growing startup, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job