Experienced Customer Service Team Lead – Remote Opportunity in New York State for a Dynamic and Award-Winning Company
About Us
At TTEC, we're passionate about creating exceptional customer experiences that leave a lasting impression. As a leading provider of customer experience solutions, we've been helping iconic and hypergrowth brands build engaged, pleased, and profitable relationships with their customers since 1982. Our unique blend of humanity and technology enables us to deliver personalized and meaningful interactions that drive loyalty and growth. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve.Job Summary
We're seeking an experienced Customer Service Team Lead to join our remote team in New York state. As a key member of our leadership team, you'll be responsible for motivating and guiding a team of Customer Service Representatives to deliver exceptional customer experiences while achieving company and client goals. If you're a natural leader with a passion for customer service, we encourage you to apply for this exciting opportunity.About the Role
As a Customer Service Team Lead, you'll be responsible for:- Overseeing the daily activities of the program, including coaching and mentoring Lead Associates and Customer Service Representatives (CSRs) to ensure achievement of company and client goals.
- Managing multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team.
- Motivating and mentoring your team with your open, honest manner and providing feedback and acknowledging a job well done.
- Utilizing performance management processes to supervise, coordinate, and schedule the activities of direct reports.
- Analyzing performance data to develop employee action plans and drive continuous improvement.
What You Bring to the Role
To be successful in this role, you'll need:- An associate degree, technical school, or equivalent work experience.
- A performance-driven culture and a passion for achieving amazing results.
- The ability to engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
- Mentorship and leadership skills to inspire and motivate others.
- A customer-focused mindset and a comfort level with computer systems.
- Residency in the state of New York.
What You Can Expect
As a valued member of our team, you can expect:- Support for your career and professional development, including opportunities for growth and advancement.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- A comprehensive benefits package, including paid time off (PTO), wellness and healthcare benefits, and a great compensation package with performance bonus opportunities.
- Tuition reimbursement and other benefits to support your ongoing education and development.