Experienced Customer Success Program Manager – U.S Federal Government Agencies Support and Sales Operations Leadership

Introduction to Dell Technologies and Our Mission

Dell Technologies is a leader in the technology industry, dedicated to transforming how individuals and organizations work, live, and play. Our commitment to innovation and customer satisfaction has made us a trusted partner for businesses and governments worldwide. Within our Federal Sales Operations Team, we are seeking an exceptional Customer Success Program Manager to support U.S Federal government agencies and their unique mission requirements. This role is pivotal in ensuring programs run seamlessly from start to finish, leading complex engagements, and bridging the gap between sales and operational functions.

About the Role

As a Customer Success Program Manager, you will be at the forefront of our operations, utilizing your expertise to evaluate and implement improvements to sales programs and processes. Your responsibilities will span from planning and prioritization to pricing and margin strategies, sales automation, reporting, and more. The goal is to make the process of delivering our groundbreaking products and services to customers as simple and seamless as possible. This position is based in Washington DC and offers the opportunity to do the best work of your career while making a profound social impact.

Key Responsibilities

• Develop, document, and implement comprehensive program plans tailored to meet the unique needs of our U.S Federal government agency clients.
• Serve as a subject matter expert within the organization, managing requirements of operational objectives, schedule adherence, budget compliance, and stakeholder engagement.
• Oversee operational support for customers and partners in the related segment, ensuring an outstanding experience for both our customers and our sales teams.
• Establish operational objectives and assignments for the sales operations teams, aligning projects to business goals and managing stakeholders effectively.
• Utilize project management methodology to support process improvement within the organization, driving efficiencies and reducing costs.

Essential Qualifications

To excel in this role, you must possess the following essential qualifications:

• U.S. Citizenship and the ability to obtain and maintain a U.S. Government personnel security clearance: TS – SCI (YW).
• 12 years of related experience in a professional role, preferably as a Program/Project Manager, with the ability to support cross-functional program teams without formal authority.
• Strong documentation, organizational, and communication skills, with an ability to adapt communication styles across a variety of stakeholder groups and overcome ambiguity in a complex and dynamic business environment.
• Advanced negotiation skills and a solid understanding of key sales and management reporting tools.

Desirable Qualifications

While not mandatory, the following qualifications are highly desirable:

• Bachelor’s degree and PMP Certification, demonstrating a commitment to professional development and excellence in project management.
• Experience and familiarity with the U.S. Federal government, agencies, contracts, and regulations, which would be a significant asset in navigating the complexities of this sector.

Skills and Competencies

To succeed as a Customer Success Program Manager, you will need to possess a unique blend of skills and competencies, including:

• Exceptional project management skills, with the ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong analytical and problem-solving skills, with a focus on driving process improvements and efficiencies.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with stakeholders at all levels.
• A deep understanding of sales operations and the ability to align projects to business goals, manage stakeholders, and communicate project status and milestones.

Career Growth Opportunities and Learning Benefits

At Dell Technologies, we are committed to the growth and development of our team members. As a Customer Success Program Manager, you will have access to a wide range of training and development opportunities, including:

• Professional certification programs, such as PMP, to enhance your project management skills.
• Leadership development programs, designed to equip you with the skills and competencies needed to succeed in senior roles.
• Networking opportunities, both within Dell Technologies and across the industry, to expand your professional network and stay up-to-date with the latest trends and best practices.

Work Environment and Company Culture

At Dell Technologies, we pride ourselves on our flexible and hybrid work culture, which offers team members the freedom to ideate, be innovative, and drive results their way. Our work environment is characterized by:

• A collaborative and inclusive culture, where diversity and individuality are valued and respected.
• A commitment to flexibility and work-life balance, with opportunities for remote work and flexible hours.
• A focus on innovation and creativity, with resources and support available to help you bring your ideas to life.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, bonus, and benefits, designed to reward your hard work and contributions to the company. Our perks and benefits include:

• A comprehensive health insurance package, including medical, dental, and vision coverage.
• A 401(k) retirement savings plan, with company match, to help you plan for your future.
• A generous paid time off policy, including vacation days, sick leave, and holidays, to ensure you have the time you need to rest and recharge.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Success Program Manager position. This is an exceptional opportunity to join a leading technology company, work with a talented team, and make a real difference in the lives of our customers. Don’t miss out on this chance to take your career to the next level and apply today!