Customer Service Representative (Call Center Supervisor) Job

We are seeking a Call Center Supervisor to lead our customer service team and ensure exceptional support for our clients. This role combines hands-on customer service experience with team leadership, coaching, and performance management. If you thrive in a fast-paced environment and enjoy guiding a team to deliver outstanding service, this opportunity is for you.

Key Responsibilities

• Supervise and coach a team of Customer Service Representatives.

• Monitor call center performance metrics and ensure service quality standards are met.

• Handle escalated customer inquiries, complaints, and complex issues.

• Conduct regular team meetings and training sessions.

• Assist in workforce planning, scheduling, and staffing.

• Collaborate with management to implement process improvements.

• Ensure compliance with company policies and regulatory requirements.

Requirements

• Proven experience in a call center or customer service environment.

• Prior supervisory or team lead experience preferred.

• Strong communication, coaching, and leadership skills.

• Ability to handle escalated customer issues with professionalism.

• Proficiency with call center software, CRM systems, and MS Office.

• Detail-oriented and capable of managing multiple priorities.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance.

• Paid time off, holidays, and retirement benefits.

• Opportunities for career growth and professional development.

• Supportive work environment with team collaboration.

How to Apply Submit your resume and a cover letter highlighting your leadership experience in customer service. We are hiring immediately — apply now to join our team!