Experienced Customer Care Executive – Multilingual Support Specialist for E-commerce and Telecommunications
About Us
At Bigbasket, we are a leading e-commerce company that revolutionizes the way people shop for their daily essentials. Our mission is to provide an unparalleled customer experience, and we are seeking a highly skilled and dedicated Customer Care Executive to join our team. As a Customer Care Executive, you will be the face of our company, interacting with customers from all over India to resolve their queries and concerns. If you are passionate about delivering exceptional customer service, have excellent communication skills, and are fluent in multiple languages, we encourage you to apply for this exciting opportunity.Job Summary
We are looking for a highly motivated and customer-focused Customer Care Executive to join our team. As a Customer Care Executive, you will be responsible for providing top-notch customer service to our clients, resolving their queries and concerns in a timely and efficient manner. You will be working in a fast-paced environment, interacting with customers over calls, and using your problem-solving skills to resolve issues. If you are a people person, have excellent communication skills, and are fluent in multiple languages, we encourage you to apply for this exciting opportunity.Key Responsibilities
As a Customer Care Executive, your key responsibilities will include:- Providing customers with information on products, services, and offers
- Taking calls from customers and making outbound calls to resolve their queries and concerns
- Identifying customer needs and providing solutions to meet those needs
- Taking customer calls and solving queries in a timely and efficient manner
- Using problem-solving skills to resolve complex customer issues
- Communicating effectively with customers to ensure their satisfaction
- Working in a team environment to achieve customer service goals
Desired Candidate Profile
We are looking for a highly motivated and customer-focused individual who is fluent in multiple languages, including English, Hindi, and Telugu. The ideal candidate will have:- Excellent communication and interpersonal skills
- Fluency in English, Hindi, and Telugu
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Flexibility to work rotational shifts, including day and night shifts
Essential Qualifications
To be considered for this role, you must have:- Any graduate degree (10+2, Diploma, Degree)
- 0-6 months of work experience (freshers are welcome)
- Experience in BPO or customer service industry (a plus)
- Typing speed of at least 20 WPM
Preferred Qualifications
While not essential, the following qualifications are preferred:- Experience in e-commerce or telecommunications industry
- Knowledge of customer relationship management (CRM) software
- Ability to work in a remote environment
Benefits
As a Customer Care Executive at Bigbasket, you will enjoy the following benefits:- Subsidized food at Rs.10 only (subject to availability)
- Cabs will be provided from Hi-tech city metro station pick-up and drop
- ESIC and PF benefits
- Internet allowance of Rs.800 while working from home
Work Environment and Company Culture
We are a dynamic and fast-paced company that values innovation, teamwork, and customer satisfaction. Our work environment is collaborative and supportive, with a focus on employee growth and development. As a Customer Care Executive, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.Career Growth Opportunities and Learning Benefits
At Bigbasket, we believe in investing in our employees' growth and development. As a Customer Care Executive, you will have the opportunity to learn new skills, take on new challenges, and advance your career. We offer regular training and development programs to help you achieve your career goals.Compensation and Perks
We offer a competitive salary package, including:- Salary: Rs.11,000 - Rs.11,500 per month (depending on experience)
- Benefits: ESIC, PF, and internet allowance
- Perks: subsidized food, cabs, and other benefits