Experienced Production Support Coordinator for Disney Customer Support Remote Jobs - Content Distribution and Technical Support

Join the Disney Team as a Production Support Coordinator: Where Magic Meets Technology

At Disney, we're not just a company; we're a global entertainment leader that brings people together through the power of storytelling. With a legacy that spans nearly a century, we're committed to creating unforgettable experiences that inspire and delight audiences worldwide. As a Production Support Coordinator, you'll play a vital role in ensuring the seamless delivery of high-quality content to our global partners, working at the intersection of technology, creativity, and customer satisfaction.

About the Role

We're seeking a highly organized and detail-oriented Production Support Coordinator to join our team in Connecticut, USA. As a key member of our global content distribution team, you'll be responsible for coordinating the delivery of programming and content to our partners around the world, ensuring that our customers receive the best possible experience. This is a unique opportunity to work with a dynamic team, leveraging your technical skills and passion for entertainment to drive success.

Key Responsibilities

• Coordinate the delivery of programming and content feeds to all regions, including live content delivery to partnership clients worldwide.
• Create clips and highlights using QCut framework and distribute content globally via feed or file delivery.
• Utilize ADT, Media Search, and feed programming to locate content for distribution.
• Update all VC and Fiber schedules for feedings related to the agencies.
• Support programming by using Photoshop and Artwork Director to create and upload thumbnails for ESPN Watch, and transfer content to digital platforms for various regions.
• Distribute and deliver daily live feed summaries to partnership clients.
• Troubleshoot and investigate any feed issues with various internal and external partners.
• Input cut and/or refeed requests into Partnership Administrator for tracking and distribution to the regions.
• Perform technical role/responsibilities within TVU Producer platform for various global shows.
• Assist the Task Desk with TVU Packs and camera equipment shipment for remote productions.
• Provide real-time updates to all authorities, including information such as Edge Store changes, Creation room changes, etc.
• Perform routine administrative tasks, including the receipt and delivery of content via file transfer protocols (FTP, Relay it, We Transfer, etc.).

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree in a relevant field.
• Knowledge of all production aspects, including Studio, Events, and ENG.
• Understanding of assigned areas of coordination.
• Support skills required by daily processes.
• Basic knowledge of Photoshop.
• Strong organizational and coordination skills.

Preferred Qualifications

While not mandatory, the following skills and experience will give you a competitive edge:

• At least 2 years of related administrative and production support work experience.
• Familiarity with Spanish, both written and spoken.
• Knowledge of sports production is a plus.

Skills and Competencies

To excel as a Production Support Coordinator, you'll need:

• Excellent communication and interpersonal skills.
• Strong technical skills, including proficiency in content management systems and file transfer protocols.
• Ability to work under pressure, meeting deadlines and managing multiple tasks simultaneously.
• Detail-oriented, with a focus on accuracy and quality.
• Flexibility and adaptability in a fast-paced, dynamic environment.

Career Growth Opportunities and Learning Benefits

At Disney, we're committed to helping our employees grow and develop their skills. As a Production Support Coordinator, you'll have access to:

• Ongoing training and development programs to enhance your technical and professional skills.
• Opportunities to work on high-profile projects and collaborate with experienced professionals.
• A dynamic and supportive work environment that encourages innovation and creativity.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and comfort of working from home, while still being part of a global team that's passionate about delivering exceptional customer experiences. Our company culture is built on:

• A commitment to excellence and customer satisfaction.
• A collaborative and inclusive work environment.
• A passion for innovation and creativity.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $20-30.
• A comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.

Join Our Team

If you're a motivated and detail-oriented individual with a passion for technology and entertainment, we encourage you to apply for this exciting opportunity. As a Production Support Coordinator, you'll play a critical role in ensuring the success of our global content distribution team, while enjoying the benefits of working with a world-class organization.

Don't miss this chance to join the Disney team and be part of a legacy that inspires and delights audiences worldwide. Apply now and take the first step towards a rewarding and challenging career!