Remote Healthcare Customer Service Representative - Pet Insurance Sales & Support with Training Provided

Join Chewy's Pet Insurance Team: Make a Difference in the Lives of Pet Owners

At Chewy, we're passionate about helping pets and their owners live happier, healthier lives. As a leading online pet store, we're now expanding our mission through CarePlus, our pet insurance arm, dedicated to providing comprehensive coverage and exceptional customer service. We're seeking a talented and compassionate Remote Healthcare Customer Service Representative to join our team, helping pet owners protect their beloved companions. If you're a customer-centric individual with a passion for animals and a knack for sales, we invite you to explore this exciting opportunity.

About the Role

As a Remote Healthcare Customer Service Representative, you'll play a vital role in educating customers about our pet insurance plans, recommending suitable coverage, and enrolling pets in policies. You'll be the face of Chewy's CarePlus, providing top-notch service and support to pet owners across Florida, Texas, and Arizona. This is a remote position, offering the flexibility to work from home while making a real impact on the lives of pets and their families.

Key Responsibilities

• Develop a deep understanding of Chewy's pet health insurance plans, features, and options to expertly recommend the best coverage for pet parents.
• Utilize internal and external technologies to provide a seamless customer experience, answering inbound inquiries and making outbound follow-ups.
• Employ a consultative approach to identify customer needs, recommend suitable insurance plans, and enroll pets in comprehensive coverage.
• Present the value of our pet insurance policies, highlighting the benefits and addressing customer concerns with empathy and confidence.
• Meet and exceed enrollment targets and objectives, using creativity and critical thinking to problem-solve and resolve customer issues.
• Maintain a customer-centric approach, offering understanding, active listening, and kindness to customers and team members alike.
• Accurately enroll pets in policies, ensuring all necessary information is collected and documented.
• Stay up-to-date with insurance regulations, maintaining required licenses and adhering to industry standards.

Essential Qualifications

• 2+ years of experience in a customer service conversion-based role, preferably within the insurance industry.
• Proven track record of meeting and exceeding conversion targets.
• Strong consultative conversion skills, with the ability to identify customer needs and recommend suitable solutions.
• Property & Casualty Insurance license in your home state (Florida, Texas, or Arizona).
• Excellent communication skills, with a customer-centric approach and ability to actively listen and understand customer needs.
• Proficiency in basic computer applications and data entry.
• Ability to multi-task in a fast-paced environment, with flexibility to shift schedules and work overtime as needed.

Preferred Qualifications

• Familiarity with the insurance industry, particularly pet insurance.
• Proven track record of quality, productivity, and understanding customer needs.
• Strong ability to handle objections and turn them into opportunities.
• Positive attitude, adaptability, and willingness to learn and grow within the role.

Training & Support

We're committed to your success! You'll undergo four weeks of virtual training, taking place Monday through Friday from 9:00 AM to 5:30 PM ET. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this role.

Technical Requirements

• Reliable internet connection with at least 30mbps download and 10mbps upload speed.
• Ability to physically connect a cable between ISP equipment and the work computer.
• 2+ available connections.
• Cell phone or tablet for two-factor authentication.
• Cell phone capable of receiving SMS messages and phone calls.

What We Offer

At Chewy, we value our team members and offer a range of benefits and perks, including:

• Competitive salary and compensation package.
• Opportunities for career growth and professional development.
• Flexible remote work arrangement.
• Comprehensive training and ongoing support.
• A dynamic and inclusive work environment.

Why Join Chewy?

At Chewy, we're passionate about making a difference in the lives of pets and their owners. We're committed to equal opportunity and value diversity and inclusion among our team members. If you're a motivated and compassionate individual looking for a rewarding career, we invite you to join our team.

Ready to Make a Difference?

If you're reliable, willing to learn, and passionate about helping animals, we want to hear from you! Apply now and become a part of Chewy's CarePlus team, making a real impact on the lives of pet owners across the country.

Chewy is an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives.