Customer Care Intern - Remote Work Opportunity with a Global IT Recruitment and Training Company

Join Our Team as a Customer Care Intern and Launch Your Career in a Dynamic and Supportive Environment

Are you a motivated and customer-focused individual looking to kick-start your career in a fast-paced and innovative industry? We are excited to offer a unique opportunity to join Fortray, a leading global IT recruitment, training, and services company, as a Customer Care Intern. This 6-month trainee program is fully remote, allowing you to work from anywhere, and offers a competitive monthly stipend. As a Customer Care Intern, you will be an integral part of our team, providing exceptional support to our customers and clients, and contributing to the success of our business.

About Fortray

With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. We connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure that your recruitment or job search benefits from seasoned experts who deeply understand your sector.

Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers. Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate.

As a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.

Program Details

This is a 6-month trainee program with the potential for a permanent position. A monthly stipend will be provided during the training period.

Location and Work Arrangements

The role is fully remote, allowing you to work from anywhere. However, you must have a reliable home office setup, including:

• A 22-24” monitor with an HDMI cable
• A table and chair
• A quiet place to work
• A 2-3 hour backup power source

Working Hours

The working hours for this role are:

• Monday to Friday: 9 AM to 6 PM BST
• Saturday: 10 AM to 3 PM BST

About the Role

Position Responsibilities

As a Customer Care Intern, your key responsibilities will include:

• Responding to customer/client queries in a timely and accurate way, via phone, email, or chat
• Identifying customer/client needs and helping customers use specific features
• Updating our internal databases/CRM with information about technical issues and useful discussions with customers
• Monitoring customer complaints on social media and reaching out to provide assistance
• Sharing feature requests and effective workarounds with team members
• Gathering customer feedback and sharing it with our Product, Sales, and Marketing teams
• Assisting in training junior Customer Support Representatives
• Updating CRM (changing current course to completed modules)
• Handling complicated queries that are not resolved by the first contact person

Specific Knowledge, Skills, or Abilities Required

To be successful in this role, you will need:

• A recent Bachelor’s degree in Marketing, Communications, Business, or a related field
• Familiarity with our industry is a plus
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Career Growth Opportunities and Learning Benefits

At Fortray, we are committed to the growth and development of our team members. As a Customer Care Intern, you will have the opportunity to:

• Develop your customer service and communication skills
• Gain experience in a fast-paced and dynamic industry
• Work with a talented and supportive team
• Contribute to the success of our business
• Enhance your problem-solving and multi-tasking abilities

Work Environment and Company Culture

At Fortray, we pride ourselves on our supportive and collaborative company culture. As a remote worker, you will be part of a global team that values:

• Flexibility and work-life balance
• Professional growth and development
• Innovation and creativity
• Customer satisfaction and success

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A monthly stipend during the training period
• The potential for a permanent position
• A dynamic and supportive work environment
• Opportunities for professional growth and development

Conclusion

If you are a motivated and customer-focused individual looking to launch your career in a fast-paced and innovative industry, we encourage you to apply for this exciting opportunity. As a Customer Care Intern, you will be an integral part of our team, providing exceptional support to our customers and clients, and contributing to the success of our business. We look forward to hearing from you!

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