Patient Access Assistant I - York Offsite - Days: Delivering Exceptional Patient Experience in a Dynamic Healthcare Environment

Join Our Team: Providing Compassionate and Personalized Care to Our Patients

As a leading healthcare provider, we are committed to delivering high-quality patient care and exceptional customer service. We are seeking a dedicated and detail-oriented Patient Access Assistant to join our team at our York Offsite location. As a Patient Access Assistant, you will play a vital role in ensuring a seamless patient experience, from initial registration to discharge.

About Our Organization

Our healthcare system is dedicated to providing comprehensive and compassionate care to our patients. We strive to create a welcoming and inclusive environment, where patients feel valued and supported throughout their healthcare journey. Our team is passionate about delivering exceptional patient care, and we are committed to fostering a culture of excellence, innovation, and continuous improvement.

Key Responsibilities

As a Patient Access Assistant, you will be responsible for a variety of functions, including patient registration, insurance verification, and cashiering. Your primary focus will be on delivering exceptional customer service, ensuring accurate and efficient processing of patient information, and providing support to patients and their families.

• Conduct patient interviews to collect accurate financial, biographic, and demographic information for admission or registration.
• Explain financial requirements to patients or responsible parties and collect deposits or deductibles as required.
• Prepare pre-admission and admitting forms, facilitate room transfers, and prepare admitting and discharge reports.
• Review pre-arrival, pre-admission, and admission information to ascertain missing registration components and verify insurance coverage and eligibility.
• Collect and review registrations to ensure accurate financial and demographic information has been obtained and properly entered into our information systems.
• Make bed assignments based on patient preference, condition, and diagnosis.
• Receive payments from patients and issue receipts, working with patients to investigate overpayments and researching outstanding accounts for additional resource funding.
• Reconcile daily cash and verify account balances, compiling and distributing information regarding patients' personal, insurance, and financial status.
• Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients' personal devices.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED: A high school diploma or equivalent is required.
• Less than 1 year of experience: Previous experience in a related field is not required, but 3-6 months of experience is preferred.
• Excellent communication and interpersonal skills: You must be able to effectively communicate with patients, families, and healthcare staff.
• 6-8 week in-house registration procedures and medical terminology courses: You will be required to complete our in-house training program upon hire.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in patient access or a related field.
• Knowledge of medical terminology and healthcare operations.
• Experience with electronic health records (EHRs) and patient registration systems.

What We Offer

As a valued member of our team, you will have access to a comprehensive benefits package, including:

• Comprehensive health benefits: Medical, dental, and vision coverage.
• Flexible spending and health savings accounts: Options to help you manage your healthcare expenses.
• Retirement savings plan: A 401(k) plan with employer matching.
• Paid time off (PTO): Generous PTO policy to help you recharge.
• Short-term disability: Financial protection in the event of a short-term illness or injury.
• Education assistance: Opportunities to further your education and career.
• Financial education and support: Resources to help you manage your finances, including DailyPay.
• Wellness and Wellbeing programs: Initiatives to support your physical and mental wellbeing.
• Caregiver support via Wellthy: Resources to support caregivers.
• Childcare referral service via Wellthy: Assistance with childcare referrals.

Work Environment and Culture

Our healthcare system is committed to creating a welcoming and inclusive environment for our patients and staff. We value diversity, equity, and inclusion, and strive to foster a culture of respect, empathy, and compassion. As a Patient Access Assistant, you will be an integral part of our team, working collaboratively with healthcare professionals to deliver exceptional patient care.

Shift Details

This is a part-time position, working Monday through Friday from 1:00-5:00 PM. You may be required to cover weekends and be on call.

Why Join Our Team?

As a Patient Access Assistant, you will have the opportunity to make a meaningful difference in the lives of our patients and their families. You will be part of a dynamic and compassionate team, working together to deliver exceptional patient care. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Join our team today and be part of a healthcare system that is committed to delivering exceptional patient care and making a positive impact in our community.