Experienced Remote Customer Service Representative - Blairstown, New Jersey - Temp to Perm Opportunity
Join Our Client's Team as a Customer Service Representative in Blairstown, New Jersey
Randstad US is partnering with a leading third-party service provider to recruit an experienced Customer Service Representative to work remotely from Blairstown, New Jersey. As a Customer Service Representative, you will play a critical role in delivering exceptional service to members regarding their benefits. If you're passionate about helping others and have excellent communication skills, we encourage you to apply for this temp-to-perm opportunity.
About Our Client and the Role
Our client is a large third-party service provider that specializes in delivering high-quality customer service to its members. As a Customer Service Representative, you will be the primary point of contact for members with inquiries about their benefits. You will work in a remote environment, handling complex calls, researching information, and providing excellent customer service. This is an excellent opportunity to join a reputable organization and grow your career in customer service.
Key Responsibilities
- Answer inbound calls from members regarding their benefits, handling 20-50 calls per day on average
- Research information regarding deductibles, claim status, providers, and other related topics
- Answer questions about Medicare and Medicaid, demonstrating a strong understanding of these programs
- Provide excellent customer service, demonstrating a passion for helping others and resolving issues efficiently
- Handle sensitive information with confidentiality and professionalism
- Work up to 2 hours of overtime per week as needed
Essential Skills and Qualifications
To succeed in this role, you will need:
- 2+ years of experience in customer service, preferably in a related field
- High school diploma or equivalent required
- Excellent interpersonal and communication skills, with the ability to adapt to changing situations
- Strong typing skills and basic software and computer skills, including ERP and CRM systems
- Ability to multitask, prioritize tasks, and manage time effectively
- Strong active listening and telephone etiquette skills
- Empathy and a customer-centric approach, with a focus on delivering exceptional service
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working with Medicare and Medicaid programs
- Certifications such as Certified Financial Service Auditor
- Previous experience in customer relationship management and new business sales
What We Offer
Randstad US offers a comprehensive benefits package, including:
- Competitive hourly rate of $17.50
- Temp-to-perm opportunity, with the potential for permanent employment
- Health benefits and 401K contribution (based on eligibility)
- Incentive and recognition program to reward outstanding performance
- Opportunities for career growth and professional development
Work Environment and Company Culture
As a remote Customer Service Representative, you will work from the comfort of your own home, with the flexibility to manage your work schedule. Our client values a culture of excellence, teamwork, and customer-centricity, and we're looking for individuals who share these values.
Why Join Randstad US?
At Randstad US, we're passionate about matching great people with great companies. Our experienced agents will work diligently to match your skills and qualifications to the right job and company. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Get in Touch
We're here to help you with your questions. Please don't hesitate to contact us:
Theresa Boat +1 602 200 3916 [email protected]
Apply Now
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your updated resume and a cover letter outlining your experience and qualifications.